Urgent Care Medical Assistant - Per Diem

Qualifications

• Minimum 1 year of experience as a Medical Assistant or similar clinical support role, preferably in an urgent care, emergency, or ambulatory care setting
• A current Medical Assistant Certification (CMA, RMA, CCMA, NCMA) and CPR/BLS certification are required
• Demonstrated proficiency in blood draws (phlebotomy), including safe venipuncture technique and specimen handling
• Demonstrated proficiency in administering injections, including vaccines and medications, in accordance with provider orders and protocols
• Demonstrated ability to perform and obtain quality EKGs, including proper lead placement and basic troubleshooting of equipment
• Strong patient care skills, with the ability to interact compassionately and professionally with patients of all ages in a fast-paced environment
• Experience with medical records documentation (electronic or paper), with attention to accuracy, completeness, and confidentiality
• Professional phone etiquette and clear verbal communication skills for interacting with patients, providers, and staff
• Ability to work 10-hour shifts (8:45 a.m. to 7:00 p.m.)

Responsibilities

• Greet and room patients, obtain and document accurate vital signs, medical histories, and chief complaints in the medical record system
• Perform blood draws (phlebotomy), administer injections, and conduct EKGs in accordance with provider orders and clinical protocols
• Prepare patients and exam rooms for procedures, ensuring proper supplies, equipment, and infection control standards are maintained
• Support providers during examinations and minor urgent care procedures by setting up instruments, assisting as needed, and providing patient support
• Manage medical records, including accurate and timely documentation of patient encounters, treatments, and test results
• Answer phones and respond to patient inquiries with professional phone etiquette, routing calls and messages appropriately
• Complete training and become certified with the Department of Transportation to perform Urine Drug Screens and Breath Alcohol Tests
• Coordinate patient flow to minimize wait times, including communicating with front desk, providers, and other staff regarding room availability and patient status
• Perform basic diagnostic support such as point-of-care testing (as permitted) and ensure proper specimen handling, labeling, and documentation
• Maintain a clean, safe, and well-stocked clinical environment, including cleaning and restocking exam rooms between patients
• Follow all clinic policies, safety protocols, and regulatory requirements to ensure patient and staff safety in the urgent care setting
• Collaborate with the urgent care team to support a patient-centered, efficient, and compassionate care environment during 10-hour shifts
• Will be required to cover front desk for part or all of a shift
• Knowledge of basic infection control practices and standard precautions in a clinical environment