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US_East | Call Centre Operator _L2
- Location: US07, Illinois 07003
- Work model: On-site
- Posted 4 weeks ago
- Job ID: JPC - 209635
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Job Description
US_East | Call Centre Operator L2
About the Role
Join our dynamic team as a Call Centre Operator L2, where you will deliver outstanding customer support for a leading organization in the US East region. This is an opportunity to leverage your communication and analytical skills in a fast-paced, 24/7 environment with clear pathways for professional growth.
Responsibilities
- Handle daily customer queries and tasks across multiple communication channels-phone, email, and chat-with accuracy and efficiency
- Meet and exceed productivity, quality, and timeline targets to ensure Service Level Agreements (SLAs) are consistently achieved
- Maintain high attention to detail in all customer interactions and task completion, ensuring process compliance and audit readiness
- Demonstrate analytical thinking to resolve issues and improve customer experience
- Adhere to company policies, procedures, and compliance standards
- Adapt proactively to process updates and operational changes in a dynamic work environment
- Collaborate effectively with team members to meet collective goals
- Seek and act on performance feedback for continuous improvement
Required Skills and Experience
- Experience in ITES, BPO, KPO, Customer Service, or Operations
- Proficiency in English (verbal and written) with excellent communication skills
- Computer literacy; ability to multitask across different systems while engaging with customers
- Strong attention to detail and numerical skills
- Positive attitude with a commitment to achieving results in challenging situations
- Flexibility to work shifts, including nights, weekends, and holidays
- Willingness to sign a service agreement as per company policy
- Ability to quickly grasp new processes and adapt to change
Preferred Skills
- Exposure to business domain operations
- Prior audit or compliance experience
- Experience in a high-volume, customer-facing role
Benefits
- Comprehensive training and onboarding
- Clear career progression and internal mobility opportunities
- Supportive, team-oriented work environment
- Recognition programs for top performers
- Satisfactory audit rating incentives
How to Apply
Ready to elevate your career in customer service? Submit your application with your updated resume. Qualified candidates will be contacted to discuss next steps.
Location: US07, IL, 07003 - United States (Onsite)
Remote work: Not available
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Job details
Job ID JPC - 209635
Location US07, Illinois, United States
Work Model On-site
Industry Computer Software
Department Business Professional
Category US_East
Pay Rate $0.94 - $17.81
Posted September 17, 2026
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