US_East | Call Centre Operator _L2

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US_East | Call Centre Operator _L2

• Location: US07, Illinois 07003
• Work model: On-site
• Posted 6 weeks ago
• Job ID: JPC - 208982

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Job Description

US_East | Call Centre Operator _L2

[About the Role]

Join a dynamic team as a Call Centre Operator L2, supporting key customer service operations in a fast-paced, 24/7 environment. As a crucial link between customers and business processes, you will leverage your communication, analytical, and problem-solving skills to ensure exceptional service delivery and compliance with Service Level Agreements (SLAs). This is an on-site role based in Illinois (US07, IL, 07003), offering the opportunity to build your career within a globally recognized organization.

[Responsibilities]

• Deliver timely and accurate responses to customer inquiries via phone, email, and chat while maintaining high productivity and quality standards.
• Meet or exceed daily task targets, adhering to established timelines and ensuring zero SLA penalties.
• Demonstrate strong analytical skills when resolving customer issues and escalate complex cases as needed.
• Adhere to organizational policies, procedures, and compliance requirements to achieve satisfactory audit outcomes.
• Work collaboratively with team members to meet collective goals and contribute to a positive work environment.
• Stay updated on process changes and industry best practices to ensure consistent service excellence.
• Embrace flexible shift schedules, including nights, weekends, and holidays, as required by business needs.

[Required Skills and Experience]

• Proven experience in ITES, BPO, KPO, customer service, or call center operations.
• Excellent verbal and written English communication skills.
• Strong computer literacy; ability to navigate multiple systems and assist customers in real-time.
• High attention to detail with the ability to manage numerical data accurately.
• Adaptable mindset and willingness to learn new processes quickly.
• Positive attitude with a solution-focused approach.
• Commitment to maintaining confidentiality and following compliance guidelines.

[Preferred Skills]

• Prior exposure to business domain and delivery excellence frameworks.
• Experience in working under dynamic process changes.
• Strong grasping abilities for understanding complex processes.

[Benefits]

• Opportunities for career growth and advancement within a global organization.
• Comprehensive training and onboarding support.
• Collaborative and supportive team culture.
• Shift allowances and overtime pay as per company norms.
• Exposure to industry-leading customer service practices.

[How to Apply]

Ready to take the next step? Submit your updated resume through our job portal. Qualified candidates will be contacted directly for an interview.

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We look forward to your application and the possibility of welcoming you to our team!

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Job details

Job ID JPC - 208982

Location US07, Illinois, United States

Work Model On-site

Industry Computer Software

Department Business Professional

Category US_East

Pay Rate $0.94 - $17.81

Posted September 3, 2026

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