US - Oracle Fusion Engagement Manager

Role Overview

We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement.

Key Responsibilities

Delivery & Operations

• Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
  
• Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality
  
• Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
  
• Lead Incident, Problem, and Change Management aligned to ITIL best practices
  

Stakeholder Management

• Act as the primary client contact, including C-level and VP-level stakeholders
  
• Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
  
• Manage escalations with composure; build long-term trusted advisor relationships
  

Team Leadership

• Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers
  
• Challenge proposed solutions for correctness and Oracle best-practice alignment — no band-aid fixes
  
• Drive knowledge transfer, cross-training, and documentation discipline
  

Reporting & Improvement

• Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity
  
• Lead root-cause analysis on recurring issues and drive permanent resolutions
  
• Continuously benchmark and improve service delivery standards
  

Required Qualifications

• 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
  
• Proven AMS delivery track record with mid-to-large US enterprise clients
  
• Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
  
• Oracle EBS R12 exposure is a significant advantage
  
• Direct experience managing C-level and VP-level client relationships
  
• Proficiency with ServiceNow, JIRA, and MS Project or equivalent
  
• Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management
  
• Excellent executive communication and presentation skills
  
• Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred
  

Preferred Qualifications

• PMP or PRINCE2 certification
  
• ITIL v4 Foundation or above
  
• Oracle Cloud certifications (Financials or SCM)
  
• Prior experience in a consulting or Oracle partner environment
  

What You'll Get

• High-impact role within a growing, specialized Oracle practice
  
• Direct visibility to practice leadership and strategic accounts
  
• Competitive US market compensation
  
• Hybrid work flexibility with access to key Bay Area client sites
  

Offered Salary: $150,000.00 per year