US - Project Manager – IT Services and Cloud Solutions

Project Manager – IT Services and Cloud Solutions

1. Plan, manage, and deliver multiple managed services and implementation projects for enterprise clients across ERP, CRM, and cloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, and Azure.
   
2. Collaborate with client stakeholders and senior management to define project scope, objectives, timelines, deliverables, and resource requirements based on customer needs and Statements of Work (SOW).
   
3. Manage onshore-offshore delivery teams across geographically distributed, matrixed environments, overseeing task execution, daily operations, and service performance to meet or exceed Service Level Agreements (SLAs).
   
4. Apply ITIL-based practices for managing incidents, problems, and change requests within the managed services delivery lifecycle.
   
5. Monitor project progress using tools such as Smartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks, budgets, and customer escalations.
   
6. Coordinate solution design and deployment activities by engaging functional and technical consultants, system architects, and client business users.
   
7. Drive service improvement, automation, and standardization of delivery processes, applying Six Sigma and Lean principles (Kaizen, BIQ, 5S) to improve productivity, quality, and lead time.
   
8. Conduct regular status calls, delivery reviews, and governance/steering committee meetings with customers to ensure transparency, alignment, and satisfaction.
   
9. Ensure compliance with internal quality standards and support audit processes, manage documentation, knowledge sharing, and continuous improvement across projects.
   
10. Lead project handovers, post-go-live support planning, and project closure activities, ensuring knowledge retention and smooth service transitions.
    
11. Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.
    

 Qualifications:

• Bachelor's degree or foreign equivalency in Information Science or Computer Science, with one year progressive experience as Project Manager or Project Lead.
  
• Proficiency in Microsoft Project Plan, JIRA and Selenium.