User Research (UX)

Summary:

• Duration: 6 months
• Work Mode: Remote
• Location: This position can be based in Boston, MA, Portsmouth, NH, Plano, TX, Seattle, WA, or Remote.

Responsibilities:

• Independently scope and execute custom research across digital assets.
• Focus on digital experiences for various user groups including customers, agents, adjusters, and more.
• Partner with software product development teams to understand business objectives and ensure design solutions meet users’ needs.
• Lead research projects designed to identify user needs and behaviors.
• Leverage expertise in user research methods and Design Thinking and Lean UX methodologies.
• Interpret, synthesize, and communicate complex research results to empower business decisions.
• Champion end-users by integrating insights from diverse sources.
• Forge high-trust partnerships with colleagues across multiple teams and departments.
• Lead objective-setting and discovery processes, including user persona development and journey-mapping.
• Influence business partners by providing clear, actionable recommendations.
• Communicate findings with clarity and impact for senior and executive-level stakeholders.
• Foster effective collaboration with cross-functional teams to achieve shared goals.

Requirements:

• Minimum 5 years of UX Research experience in a corporate agile setting.
• Bachelor’s degree in Human Factors, Human-Computer Interaction, Information Design, or Master’s degree with 3 years of relevant experience, Master’s preferred.
• Expertise in a wide range of qualitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews.
• Exceptional communication skills, adept at translating data into actionable insights.
• Expertise in data-driven storytelling.
• Familiarity with research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX.
• Strong organizational, analytical, critical thinking, and team-building abilities.
• Proven track record of effective collaboration with cross-functional teams.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Preferred Skills:

• Experience in the insurance, financial services, or other highly regulated industry.
• Extensive experience with agile planning and development processes.
• A track record of independent decision-making with strong business judgment.
• Flexibility to adapt and excel in a dynamic environment.
• Experience with quantitative research methods.
• A commitment to diversity and inclusion, actively embracing and promoting different perspectives.