User Support Services Student Worker 26-27

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Expected Term: October 2026 - May 2027

Compensation: $16.00 per hour

Hours per Week: Up to 20 hours or less

About TCNJ

The College of New Jersey (TCNJ) is a highly selective institution that is consistently recognized as one of the top comprehensive colleges in the nation. Founded in 1855 as the New Jersey State Normal School, TCNJ maintains the eighth highest four-year graduation rate among all public colleges and universities. It is ranked by Money as one of the top 15 public colleges "most likely to pay off financially," and U.S. News & World Report rates it the No. 1 public institution among regional universities in the northeast.

Position Overview:

Department: Information Technology - Administrative Services

Position Type: Student Employment (Part-Time)

Supervised By: Administrative Support Specialists

Location: Green Hall, Room 1

Position Summary

The Administrative Technology Student Technician provides technical support specifically focused on departmental projects, software deployments, and system configurations. This position is designed to provide Tier 2 support for administrative IT initiatives. Working under the direct mentorship of Administrative Support Specialists, the student technician will assist in executing key technical initiatives that keep administrative technology operations running efficiently across campus.

Key Responsibilities

• Software Deployment & Configuration: Assist in the installation, configuration, and testing of specialized software applications across various workstations.

• Project Support: Provide tactical assistance for ongoing IT projects, including hardware refreshes, workstation migrations, and departmental technology upgrades.

• System Imaging & Standardization: Assist in maintaining and deploying system images/provisioning to ensure all computing devices meet college security and software standards.

• Asset & Documentation Management: Maintain accurate records of hardware/software assets and assist in creating technical documentation or "How-To" guides for end-users.

• Testing & Validation: Perform testing of new software configurations to ensure stability before campus-wide rollout.

• Team Collaboration: Work alongside senior technical staff to learn enterprise-level IT workflows, following established protocols and procedures.

Value-Add Analysis

Departmental Benefits

• Increased Operational Capacity: Expands the team''s ability to execute complex software deployments, workstation refreshes, and system configurations efficiently.

• Fresh Perspectives: Brings innovative student viewpoints and adaptable problem-solving approaches to ongoing technical projects and processes.

• Administrative Efficiency Support: Strengthens smooth daily operations across college administrative units through proactive project assistance and user documentation.

Employee Benefits

• Skill-Building in Enterprise Environment: Gains practical experience in software deployment, system imaging, and technical documentation within a real-world enterprise setting.

• Senior Staff Mentorship: Receives direct guidance and professional development support from Tier 2/3 Technical Support Specialists.

• Exposure to Professional IT Workflows: Develops familiarity with industry-standard change management, security protocols, and administrative campus interactions.

Student Value

• Professional Resume Building: Builds tangible, hands-on experience through real-world technical project accomplishments.

• IT Networking: Establishes valuable professional connections and network ties within the IT department.

• Flexible Academic Scheduling: Offers flexible work hours structured around class commitments to prioritize academic success.

• Early-Career Enterprise Exposure: Gains early-career insight and direct experience with enterprise-level IT infrastructure.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9).

Accommodation:

Applicants who require a reasonable accommodation to apply or interview should contact the hiring department listed on this application.

How to Apply

Qualified candidates should apply online and submit a resume. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.

'',''!*!

Expected Term: October 2026 - May 2027

Compensation: $16.00 per hour

Hours per Week: Up to 20 hours or less

About TCNJ

The College of New Jersey (TCNJ) is a highly selective institution that is consistently recognized as one of the top comprehensive colleges in the nation. Founded in 1855 as the New Jersey State Normal School, TCNJ maintains the eighth highest four-year graduation rate among all public colleges and universities. It is ranked by Money as one of the top 15 public colleges "most likely to pay off financially," and U.S. News & World Report rates it the No. 1 public institution among regional universities in the northeast.

Position Overview:

Department: Information Technology - Administrative Services

Position Type: Student Employment (Part-Time)

Supervised By: Administrative Support Specialists

Location: Green Hall, Room 1

Position Summary

The Administrative Technology Student Technician provides technical support specifically focused on departmental projects, software deployments, and system configurations. This position is designed to provide Tier 2 support for administrative IT initiatives. Working under the direct mentorship of Administrative Support Specialists, the student technician will assist in executing key technical initiatives that keep administrative technology operations running efficiently across campus.

Key Responsibilities

• Software Deployment & Configuration: Assist in the installation, configuration, and testing of specialized software applications across various workstations.

• Project Support: Provide tactical assistance for ongoing IT projects, including hardware refreshes, workstation migrations, and departmental technology upgrades.

• System Imaging & Standardization: Assist in maintaining and deploying system images/provisioning to ensure all computing devices meet college security and software standards.

• Asset & Documentation Management: Maintain accurate records of hardware/software assets and assist in creating technical documentation or "How-To" guides for end-users.

• Testing & Validation: Perform testing of new software configurations to ensure stability before campus-wide rollout.

• Team Collaboration: Work alongside senior technical staff to learn enterprise-level IT workflows, following established protocols and procedures.

Value-Add Analysis

Departmental Benefits

• Increased Operational Capacity: Expands the team''s ability to execute complex software deployments, workstation refreshes, and system configurations efficiently.

• Fresh Perspectives: Brings innovative student viewpoints and adaptable problem-solving approaches to ongoing technical projects and processes.

• Administrative Efficiency Support: Strengthens smooth daily operations across college administrative units through proactive project assistance and user documentation.

Employee Benefits

• Skill-Building in Enterprise Environment: Gains practical experience in software deployment, system imaging, and technical documentation within a real-world enterprise setting.

• Senior Staff Mentorship: Receives direct guidance and professional development support from Tier 2/3 Technical Support Specialists.

• Exposure to Professional IT Workflows: Develops familiarity with industry-standard change management, security protocols, and administrative campus interactions.

Student Value

• Professional Resume Building: Builds tangible, hands-on experience through real-world technical project accomplishments.

• IT Networking: Establishes valuable professional connections and network ties within the IT department.

• Flexible Academic Scheduling: Offers flexible work hours structured around class commitments to prioritize academic success.

• Early-Career Enterprise Exposure: Gains early-career insight and direct experience with enterprise-level IT infrastructure.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9).

Accommodation:

Applicants who require a reasonable accommodation to apply or interview should contact the hiring department listed on this application.

How to Apply

Qualified candidates should apply online and submit a resume. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.

'',''!*!

Qualifications

• Current Student: Must be a currently enrolled student at the college

• Customer Service & Professionalism: Ability to provide high quality customer service, work effectively in an administrative environment, and interact professionally with faculty, staff, and students.

• Technical Interest: A strong interest in systems administration, technical troubleshooting, software deployment, or project management.

• Detail-Oriented: Ability to follow complex, multi-step technical procedures with a high degree of accuracy.

• Problem-Solving: A logical approach to troubleshooting and an eagerness to learn new technologies.

• Technical Skills (Preferred):

• Familiarity with Windows and macOS environments.

• Basic hardware troubleshooting skills.

• System imaging experience is a plus.

'',''!*!

Qualifications

• Current Student: Must be a currently enrolled student at the college

• Customer Service & Professionalism: Ability to provide high quality customer service, work effectively in an administrative environment, and interact professionally with faculty, staff, and students.

• Technical Interest: A strong interest in systems administration, technical troubleshooting, software deployment, or project management.

• Detail-Oriented: Ability to follow complex, multi-step technical procedures with a high degree of accuracy.

• Problem-Solving: A logical approach to troubleshooting and an eagerness to learn new technologies.

• Technical Skills (Preferred):

• Familiarity with Windows and macOS environments.

• Basic hardware troubleshooting skills.

• System imaging experience is a plus.

'',''Green Hall - User Support Services'',''Green Hall - User Support Services'','''','''',''

Green Hall - User Support Services (Green Hall - User Support Services)

2000 Pennington Rd

Ewing Township, 08628

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