Handle calls covering a large range of issues from hardware failures, to software configuration problems, user training, and general property emergencies related to IT
Actively work trouble ticketing queue ensuring that all issues are prioritized and resolved to customer's satisfaction
Assist in troubleshooting system software and hardware issues.
Understand customer dynamics and needs at all levels (end-user to executive)
Partner with other IT team members and vendors to resolve problem tickets
Support all end user devices
Troubleshoot Network Infrastructure
Required to follow a IT escalation Policy & Procedures
Maintain documentation and knowledge base, along with general training of other IT staff and end users where appropriate.
Strongly exhibit good customer services skills
Perform other duties as deemed necessary for the success of the department.
Qualifications:
Must have at least one year of experience as Computer Support Technician. Casino industry preferred, but not required.
High School Diploma or equivalent
Attending or completion of an accredited Computer Technical degree desired
Must be skilled in configuration/troubleshooting & working knowledge of Microsoft Windows OS(Current Versions)