User Support Specialist

Overview

VTG is seeking a User Support Specialist to support National Security customers.

What will you do?

• Design, develop, troubleshoot, and debug complex software applications.
• Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
• Work in a team environment.
• Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),
• Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
• Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

Do you have what it takes?

Required Qualifications:

• Active TS/SCI with Polygraph

• Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.

• Associates and five or No degree and seven years related work experience.

• Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.

• Five years of experience with workflow design and management.

• Five years of experience performing user account administration and user access control.

• Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.

• Three years of experience triaging system errors for a database-driven information system.

Desired Qualifications:

• 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
• Familiarity with IT Service Management and Best Practices.