Panama City, FL | On-Site | Travel Required as NeededBuild Your IT Career With PeadenPeaden Air Conditioning, Plumbing & Electrical has proudly served the Florida Panhandle since 1969. As our company continues to grow, so does the technology that supports our teams.We're looking for a User Support Technician to join our team based out of our Panama City, Florida office. This is an on-site position that will provide technology support to employees across our organization. Travel to other Peaden locations will be required as business and support needs arise.This is an excellent opportunity for someone early in their IT career who has strong technical aptitude, enjoys solving problems, and wants the opportunity to grow beyond basic support.You'll start by helping our team members solve everyday technology issues and keep their equipment and systems working effectively. As your skills develop, there is opportunity to gain experience with Microsoft administration, device management, automation, scripting, security, and potentially application development.Why Peaden?Career Growth – Build practical IT experience with opportunities to expand into administration, automation, scripting, and other technical areas.Hands-On Experience – Work directly with the technology our teams rely on every day, including computers, mobile devices, Microsoft applications, and business systems.Training & Development – We believe in developing our people and expanding their skills.Comprehensive Benefits – Medical, dental, vision, life, disability, and other benefit options.401(k) with Company Match – Invest in your future while building your career.Established & Growing Company – Join a company that has served our communities for more than 50 years and continues to grow.What You'll DoProvide friendly, responsive technical support to employeesTroubleshoot Windows computers, software, accounts, and common technology issuesAssist with iPhones, iPads, and other company devicesHelp set up equipment and technology access for new employeesTroubleshoot basic network and connectivity issuesAssist with user accounts, permissions, password resets, and access-related requestsTrack technology equipment, inventory, and assigned assetsDocument issues, solutions, and completed workEscalate more complex technical issues when appropriateFollow technology and information-security best practicesTake ownership of assigned requests and follow them through to completionTravel to other Peaden locations as needed to provide hands-on technology supportContinue developing your technical knowledge as our systems and organization growWhat We're Looking ForWe're looking for technical aptitude and potential, not someone who already knows everything.Must Have:Strong general computer and technology skills with the ability to quickly learn unfamiliar systemsBasic Windows troubleshooting experienceFamiliarity with common business software and applicationsBasic understanding of networking conceptsStrong communication and customer-service skillsAbility to troubleshoot problems logically and ask the right questionsAbility to manage assigned tasks through completion without constant follow-upSome demonstrated technical experience through employment, school, internships, military experience, certifications, personal projects, or a home labWillingness and ability to continue learning new technologiesAbility and willingness to travel to other company locations as business needs ariseEven Better If You Have Experience WithHelp Desk or Desktop SupportMicrosoft 365Microsoft Entra IDMicrosoft Intune or another mobile device management platformPowerShell or other scripting languagesPower Automate or workflow automationApple Business ManageriPhone and iPad supportIT inventory or asset managementApplication development, scripting, or automationInformation-security fundamentals, including identity and access management, endpoint security, phishing awareness, and least-privilege practicesDon't check every box? If you have a strong technology foundation, enjoy troubleshooting, and are motivated to learn, we still encourage you to apply.What Success Looks LikeYou don't just close a ticket-you make sure the problem is actually solved.You'll be successful in this role if you're curious, dependable, organized, and comfortable working with people at different levels of technical ability. You should enjoy figuring out why something isn't working, communicating the solution clearly, and taking ownership until the issue is resolved.Grow With UsThis role is designed to provide a strong foundation in IT support while creating opportunities to develop into more advanced areas over time. For the right person, that could include Microsoft 365 and Entra administration, endpoint management, PowerShell, automation, security, scripting, and application development.If you're looking for an opportunity to turn your technical ability into a long-term IT career, we'd love to hear from you.Peaden Air Conditioning, Plumbing & Electrical is an Equal Opportunity Employer.