Utility Billing Account Representative

Utility Billing Account Representative

Salary

$70,221.36 - $86,322.24 Annually

Location

City Hall: 25 West Main St., Auburn, WA

Job Type

Full-Time

Department

Finance

Division

Finance

Opening Date

10/14/2026

Closing Date

10/23/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

UNAF

• Description
• Benefits
• Questions

Position Details

To be considered for this position, your application must be received by 11:59 p.m. Pacific Time on Friday, October 23, 2026

The City of Auburn Finance Department is looking for a Utility Billing Account Representative to join our team. This position performs basic accounting, clerical work, and customer service tasks. This position is a front facing position geared to provide the best utility billing customer service experience possible. In many respects, our staff are the face of the City, so it is imperative that excellent customer service and assistance is delivered as we are here to serve our community and residents with answers to their questions and concerns.

The City of Auburn is seeking a candidate who:

• Has excellent time management,
• Prioritizes workloads
• Has office experience in a fast paced environment

WORK SCHEDULE

The Citys office hours are Monday - Friday, 8 a.m. to 5 p.m. with an hour for lunch.

OUR CITY

The City of Auburn is home to over 80,000 residents and encompasses over 29.8 square miles of land, two rivers, and is part of two counties - King and Pierce. The City operates as a Strong-Mayor form of Mayor-Council government, with a City Council of seven at-large members.

OUR FINANCE DEPARTMENT

The Finance Department consists of 25 employees total, with responsibilities ranging from operational accounting, budgeting, and utility billing. This position reports to the Utility Billing Supervisor and/or Manager.

Primary Duties

In this role, you will:

• Explain special billing and service programs to customer (e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs). May determine probability of eligibility based on specific written guidelines and refer customer to appropriate assistance agencies. Perform record maintenance on special billing programs/accounts, with guidance by supervisor.

• Update and maintain accurate account information in the customer information system by inputting changes, such as name and address changes, billing adjustments, and service disconnections.

• Performs cashiering duties for utility payments, miscellaneous AR, including police seizure funds; posts transactions and documents, including adjusting journal entries.

• Open and close accounts for customers of one or more City utilities; request, verify and/or change information for proper billing.

While these are just a few primary functions of this position, please Click Here to view the full job description.

Minimum Qualifications

We are looking for candidates who have:

• Graduation from high school supplemented by college coursework in accounting, or equivalent

AND

• Two years closely related work experience

OR

• a combination of education, experience, and training that would indicate the ability to successfully accomplish the primary functions listed above.

WE WOULD LOVE IT IF YOU HAD...

• A strong customer service background
• Municipal experience
• Utility billing experience
• College coursework in accounting or similar field
• Experience using Springbrook

Additional Information

WHY CHOOSE THE CITY OF AUBURN?

• Competitive salary
• Excellent medical, dental, and vision plans with employee premiums paid by the City
• Employer contributions to the State Retirement System pension plans
• 12 days of paid vacation per year
• 11 paid holidays per year
• 2 paid floating holidays of your choice per year
• VEBA (tax-free health savings account)
• Optional Flexible Spending benefit plan
• Deferred Compensation plan options
• Employee Wellness Program
• Employee Assistance Program
• And more!

For more information about what benefits the City provides, please visit:

https://auburn.attract.neogov.com/p/benefits

COMMITMENT TO INCLUSION

Team Auburn values a wide range of perspectives and life experiences and believes our strength comes from the diversity of people and ideas. We welcome applications from all qualified individuals who will help us foster a workplace built on respect, collaboration, and service to the community.

The City of Auburn is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To learn more about the Inclusive Auburn initiative, please visit:

https://www.auburnwa.gov/InclusiveAuburn

READY TO APPLY?

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, or would like to request accommodation or assistance in the application or assessment process, please contact the recruiter listed on this job announcement.

RECRUITMENT PROCESS

The City of Auburn is dedicated to building an inclusive, informed city, with opportunities for all. In alignment with that goal, the City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the initial screening of applications. For that reason, hiring managers will not be viewing any attachments to your application, including a cover letter or resume, during the initial screening.

Please make sure to submit a complete, detailed, and updated job application, and thoroughly answer the supplemental questions prior to the submission deadline! You must meet the minimum qualifications to move forward in the screening process.

Please note that if you are selected to move forward after an interview, a background check, driving abstract review, and reference check will be completed before an official job offer will be made.

COMMUNICATION FROM THE CITY OF AUBURN

We primarily communicate via e-mail during the recruitment process. E-mails from auburnwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

CONTACT INFORMATION

If you have any questions, please contact Chardae Gillespie, HR Coordinator, at cgillespie@auburnwa.gov.

Please visit our Employee Benefits webpage for details:

https://auburn.attract.neogov.com/p/benefits

01

Thank you for your interest in joining Team Auburn! Hiring managers will not be viewing any attachments to your application, including a cover letter or resume, during the initial screening. Please make sure to submit a complete, detailed, and updated job application. When applying for this position, you must thoroughly complete the sections of your application, and provide a thorough response to each of the supplemental questions. Failure to do so may result in elimination from further consideration. We do encourage you to upload a resume and/or cover letter as they can be reviewed after the first initial screening and have been invited to skills testing or interviewing. Have you read and understood the information listed above?

• Yes
• No

02

Please indicate your highest level of education

• High School or GED
• Associates Degree
• Bachelors Degree
• Masters Degree

03

Please indicate your years of customer service experience working with the public:

• No experience
• Less than 1 year of experience
• At least 1 but less than 2 years of experience
• At least 2 but less than 3 years of experience
• At least 3 but less than 4 years of experience
• At least 4 but less than 5 years of experience
• More than 5 years of experience

04

Do you have experience working in the public sector?

• Yes
• No

05

Do you have utility billing experience?

• Yes
• No

06

Do you have experience using Springbrook?

• Yes
• No

07

Describe a time where you worked with a disgruntled customer, what did you do to deescalate the situation?

08

Describe your experience providing exceptional customer service. Please include 2-3 specific examples and what makes them exceptional.

09

Please describe any experience you have with processing and posting payments.

Required Question

Employer City of Auburn

Address 25 West Main Street

Auburn, Washington, 98001

Phone 253-931-3040

Website http://www.auburnwa.gov