GENERAL NATURE OF WORK<\/b>
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The purpose of this classification is to process utility service bills, assist customers with all aspects of and inquiries regarding utility connections/disconnections, billing, and payments and to process payments for other fees and services.
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JOB RESPONSIBILITIES<\/b>
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The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.<\/span><\/span><\/span>
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- Prepares and processes utility service bills; reviews billing charges; prepares and submits billing and usage reports; prepares bills for mailing; maintains and updates all files and accounts.<\/span><\/span><\/span><\/span>
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- Setting up new accounts and stopping accounts when appropriate; assists customers in identifying needed services; provides information regarding services and fees; inputs data into computer system databases; creates and updates work orders.<\/span><\/span><\/span>
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- Serves as primary contact for service-related questions; reviews status of work orders; resolves complaints regarding services; answers questions and responds to requests regarding billing and payments; troubleshoots billing errors.<\/span><\/span><\/span>
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- Assists in monitoring past due accounts; assists in preparing and sending past due notices; assists in reviewing delinquent customer listing; assists in scheduling cut-offs; assists in researching and correcting errors in accounts; assists in collecting on past due accounts.<\/span><\/span><\/span>
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- Performs customer service functions in person or by telephone; provides information and assistance regarding City services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; recommends solutions; conducts follow-up to ensure customer satisfaction.<\/span><\/span><\/span>
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- Processes payments for utilities and other fees and services (in person, over the phone, and through online processes); receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; maintains related documentation and reports.<\/span><\/span><\/span>
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- Maintains file system of various files/records; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.<\/span><\/span><\/span>
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- Communicate with supervisors, employees, other departments, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.<\/span><\/span><\/span>
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- Prepares, types, proofreads, and/or completes various forms, reports, lists, directories, logs, notices, schedules, work orders, bank deposits, receipts, charts, graphs, spreadsheets, or other documents.<\/span><\/span><\/span>
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- Receives various forms, reports, logs, applications, spreadsheets, deposit documentation, policies, procedures, manuals, handbooks, directories, reference materials, or other documentation; reviews, completes, proofreads, processes, forwards or retains as appropriate.<\/span><\/span><\/span>
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- Operates a personal computer, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.<\/span><\/span><\/span>
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- Perform other related duties as assigned.
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KNOWLEDGE, SKILLS, and ABILITIES<\/b>
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- Ability to review, classify, categorize, prioritize, and/or analyze data.<\/span><\/span><\/span><\/span>
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- Ability to determine data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.<\/span><\/span><\/span>
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- Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.<\/span><\/span><\/span>
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- Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
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- Ability to utilize a wide variety of references, descriptive, and/or advisory data and information.
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- Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
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- Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; to pay attention to detail; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
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- Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
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- Ability to maintain punctuality and reliability during business hours, 8:00 a.m. to 5:00p.m. Monday through Friday. This position does not have remote options.
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Requirements<\/h3>
MINIMUM QUALIFICATIONS<\/b>
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High school diploma or GED; supplemented by six (6) months of experience in customer service or utility billing; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver's license.
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ADA REQUIREMENTS: <\/b>Individuals applying for the posted position must be able to perform the essential functions of the position with or without reasonable accommodation.
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PHYSICAL REQUIREMENTS<\/b>: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
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ENVIRONMENTAL FACTORS: <\/b>Essential functions are regularly performed without exposure to adverse environmental conditions.
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Benefits<\/h3>The City of Kennesaw provides the following group benefits to eligible employees: comprehensive medical, dental, and vision insurance with HSA and FSA options (includes employer contribution to HSA plans); life and AD&D insurance for employee and dependent(s); employer paid short and long-term disability insurance for employee; accrued vacation and sick leave (with option to sell back); tuition reimbursement program (employer pays 70%); 12 paid holidays; 2 paid personal days; longevity pay bonuses (after every 5 years); 1% employer contribution on first 2% of employee contribution toward a 457 deferred compensation plan; 4% employee contribution toward a defined benefit pension plan (vested after 10 years); and wellness benefits.<\/span><\/span><\/span><\/span>
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