Utility Billing Transformation Lead

Location:

Berlin, CT

Duration:

6 months

Role Description:

This is an exciting opportunity for a Techno-Functional Manager to lead a billing transformation project. The ideal candidate will have a strong background in utility customer operations, billing, CIS, or utility transformation programs. You will play a critical role in driving the success of the project by leveraging your expertise in both technical and functional aspects.

Key Responsibilities:

• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.
• Act as the primary liaison between business stakeholders, billing SMEs, product owners, technology teams, and implementation partners.
• Gather, analyze, and document business requirements and translate them into functional and technical solution specifications.
• Facilitate solution design sessions and ensure alignment between business processes, system capabilities, and project objectives.
• Review and validate functional designs, technical designs, system configurations, interfaces, and business process changes.
• Support implementation of Meter-to-Cash processes, including customer onboarding, metering, billing, payments, adjustments, and revenue management.
• Coordinate testing activities including SIT, UAT, regression testing, defect triage, and business validation.
• Manage dependencies across customer, billing, metering, integration, reporting, and operational workstreams.
• Ensure data quality, reconciliation, and successful migration of customer and billing-related information.
• Identify project risks, issues, and mitigation plans, and drive timely resolution of critical challenges.
• Support cutover planning, go-live readiness, hypercare, and operational stabilization activities.
• Drive process improvements, automation opportunities, and operational efficiencies across customer and billing functions.

Essential Skills:

• 10 years of experience as a Techno-Functional Manager in utility customer operations, billing, CIS, or utility transformation programs.
• Strong understanding of the Meter-to-Cash lifecycle, including customer management, metering, usage processing, billing, adjustments, payments, credit collections, and revenue operations.
• Experience with utility customer information systems (CIS), billing platforms, meter data management (MDM), and related integrations.
• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.

Generic Managerial Skills:

• Strong stakeholder management and client-facing communication skills.
• Experience leading cross-functional teams comprising business, technology, testing, integration, and vendor resources.
• Excellent facilitation, presentation, documentation, and executive reporting skills.