Utility Universal Banker

SUMMARYThe Utility Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. This position floats between multiple locations.

SPECIFIC JOB DUTIES

Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.Responsible for a broad range of basic to moderate activities in the banking center including:

transaction processingnew account salescustomer servicereferral generation.

Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.Assists the banking center management with day-to-day transactions, including but not limited to:

approving transactionspreparing reportsresearching and resolving issues as well as responding to all customer inquiries

Complies with Bank policy and follows procedures to include state and federal banking regulations.Maintains knowledge of all internal security policies and procedures.Maintains client confidentiality and ensures top level client service in handling all transactions professionally.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

JOB REQUIREMENTS

High School Diploma or GEDMust have a minimum of 2 years of prior personal banking or teller experience with major emphasis on customer service.Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departmentsExcellent customer service skills that include above average verbal and written communicationRelationship building, collaboration and teamworkProblem solving skillsTeller and systems training and new account opening