UW Support Representative - Life

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Provides life underwriting guidance and support to agents throughout the application and underwriting process. Applies expertise in underwriting philosophies, requirements, workflows, and policy provisions to explain requirements and decisions, address complex inquiries, and help agents understand next steps. Facilitates communication between agents and underwriting resources to support case progression and an effective service experience.

Essential Job Functions

Responds to underwriting-related inquiries from agents regarding application status, case requirements, underwriting processes, policy provisions, and other insurance matters. Reviews available case and account information across multiple systems to identify appropriate information and guidance. Addresses escalated or ambiguous inquiries using knowledge of underwriting guidelines, products, and applicable compliance and legal requirements. Documents interactions and outcomes in applicable systems. Explains life underwriting processes, philosophies, workflows, and requirements to agents. Provides guidance regarding information or actions needed to support case progression and helps agents navigate underwriting requirements and application-related issues. Applies underwriting expertise to communicate information clearly and support agent understanding throughout the underwriting process. Provides clarification regarding underwriting decisions and the factors or requirements associated with case outcomes. Helps agents understand underwriting information and available next steps for pending, postponed, declined, or incomplete applications. Facilitates communication with underwriting resources when additional information or clarification is needed. Serves as a liaison between agents and underwriting resources to facilitate communication and support timely case progression. Identifies communication gaps or barriers affecting the underwriting experience and helps resolve complex service issues. Provides guidance and information intended to improve agent understanding and the overall underwriting service experience. Maintains current knowledge of underwriting philosophies, guidelines, workflows, requirements, policy provisions, and applicable compliance and legal requirements through self-directed learning. Develops and maintains underwriting knowledge resources to support accurate and consistent information. Performs other duties as assigned.

Education Requirements

High School Diploma or equivalent is required. Bachelors degree is preferred but not required.

Experience Requirements

Minimum three years of experience in customer service is required. Minimum one year of experience with life insurance and underwriting required.

Additional Qualification

Demonstrated customer service skills. Strong verbal communication and listening skills. Demonstrated written communication skills. Demonstrated problem solving skills. Demonstrates a high level of accuracy, even under pressure. Ability to simultaneously handle multiple priorities. Possesses strong technical aptitude.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CA Only: $27.73 - $47.07

o CO & ME: $26.00 - $40.67

o HI/IL/MN/VT Only: $26.00 - $43.58

o MA Only: $26.00 - $43.58

• o MD & VA: $26.00 - $43.58

o DC/NJ/NY/OH Only: $26.00 - $47.07

o Albany County, NY/Cleveland, OH: $27.73 - $40.67

o WA Only: $26.00 - $49.52

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): R_US - United States

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veterans status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com