ROLE/RESPONSIBILITIES:
Create content for digital banking experiences and build subject matter expertise within a particular set of features Partner with Designers to apply UX Writing best practices Identify user problems and create clear, effective content solutions Collaborate with writers to maintain content guidelines and consistency Conduct user research including test plans, interview guides, scripts, and analysis Support the design process through content strategy integration Partner with Product Managers on Legal, Risk, and Compliance reviews Present and explain content decisions to non-experts and stakeholders
MUST HAVE SKILLS: 2 4 years of UX Writing and/or UX Content Design experience Strong copywriting and editing skills Digital content delivery experience Microsoft Office proficiency Experience working in regulated environments (Legal, Compliance, Risk) Financial Services, Healthcare, Insurance, or similar regulated-industry experience
FLEX SKILLS: Experience in Payments or Money Movement preferred Experience with Figma Agile methodology experience Content strategy experience Design thinking knowledge Digital communications experience UX Design exposure Banking, Investments, Financial Services, Insurance or Healthcare experience
SOFT SKILLS: Strong collaboration and communication skills Ability to advocate for users and promote design thinking Ability to manage multiple priorities and deadlines Adaptable and comfortable in iterative work environments Proactive mindset with continuous improvement focus Strong understanding of digital design fundamentals Passion for language, voice, tone, and grammar
EDUCATION: Bachelor's Degree preferred Relevant experience prioritized over degree requirements