UX/Market Researcher

About Client:
Client is a renowned tax preparation company that has gained significant recognition and popularity. The company operates through a vast network of company-owned and franchised offices across the country, ensuring widespread accessibility for customers seeking tax-related assistance.
Client offers a wide range of services, primarily focusing on tax preparation, filing, and advisory services. Whether it's individuals, small businesses, or corporations, it caters to the diverse tax needs of its clients. Their team of tax professionals possesses extensive knowledge and expertise in tax laws, regulations, and strategies, enabling them to provide accurate and reliable advice to customers.
Furthermore, Client extends its services beyond tax season by offering year-round support and guidance. Clients can consult with their tax professionals on various financial matters, such as retirement planning, investment strategies, and educational savings.



Rate Range: $70-$75/Hr



Job Description:

• As the UX Researcher, Assisted Experience, you will be instrumental in leading our learning initiatives for the Client assisted tax preparation service.
• You will support learning efforts and you will lead observational research, client interviews, and time studies in our Test Market in Austin, Texas and proof-of-concept offices located in Pennsylvania, New Jersey and Kansas, Dallas.
• You will serve as the insights and research lead with the Assisted Experience Innovations team translating business needs into clear research plans and synthesizing insights into actionable guidance. The learning you lead in this role will help to shape the future of the Client experience in our retail offices.
• Lead client research initiatives to understand client needs, behaviors, motivations, pain points, and perceptions throughout the tax preparation journey.
• Design and conduct qualitative research, including client interviews, focus groups, exit interviews, immersion activities, and observational studies.
• Develop research plans, discussion guides, observation protocols, and analysis frameworks that enable effective client-centered learning.
• Conduct in-office field research, time studies, and client observations to identify friction points, unmet needs, and opportunities to improve the client experience.
• Train and coach team members on research best practices, observation skills, interviewing techniques and other approaches as part of our efforts to democratize research across teams.
• Analyze qualitative and quantitative data from multiple sources, including interviews, surveys, operational metrics, behavioral data, and field observations.
• Translate insights into compelling reports, executive presentations, and recommendations that influence products, services, communications, and client experiences.
• Partner with cross-functional teams and maintain insight repositories to ensure client feedback is incorporated into decision-making and ongoing innovation.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at compliance@aptask.com.

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at

businessexcellence@aptask.com

ompliance@aptask.com

.

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.