PROLIM Global Corporation (www.prolim.com) is hiring a UX Research Program Manager for a leading Technology Client.
Job Title: UX Research Program Manager
Location: CA - South Metro - Remote
Duration: 12 Months (Extendable)
Job Description:
We are seeking an experienced Research Program Manager IV to lead end-to-end operational execution for high-visibility research programs. This role requires a highly autonomous program/operations professional who can take ambiguous requirements, build the necessary operational infrastructure, and independently drive execution across vendors, budgets, procurement, markets, researchers, and cross-functional stakeholders.
The ideal candidate will have 7-8+ years of program or operations management experience, preferably within UX Research, Research Operations, consulting, or a fast-paced technology environment.
Responsibilities:
- Vendor operations (end-to-end): Own the full vendor lifecycle - SOW scoping and negotiation, PO creation and amendments, invoice reconciliation, contract renewals - across multiple concurrent research vendors and markets. Serve as primary ops point of contact for vendor PMs.
- Budget management: Maintain rolling forecasts and burn-rate tracking across all active workstreams. Flag risk early, propose reallocation plans, and produce leadership-ready budget status reporting on a regular cadence.
- Procurement & compliance: Navigate internal procurement systems (Guided Buying) and sourcing processes to stand up new vendor engagements, ensure contracts are compliant, and coordinate with sourcing managers on competitive bids.
- Program infrastructure: Build and maintain the operational scaffolding - canonicals, trackers, intake systems, status dashboards - that researchers, vendors, and XFN partners rely on as source of truth. Continuously improve these systems as programs scale.
- Multi-market coordination: Manage complex interdependent timelines across markets, vendors, and internal stakeholders simultaneously. Identify dependencies and sequencing risks before they become blockers. This includes international markets across various time zones.
- Stakeholder communication: Synthesize program health, risks, and decisions into clear, stakeholder-ready artifacts for senior leadership and XFN partners. No one should have to ask you for status - it's proactively surfaced.
- Knowledge transfer & continuity: Document processes, decision rationale, and institutional knowledge so the program doesn't break when people rotate. Maintain living documentation others can onboard from independently.
- Operational problem-solving: When something breaks - a vendor misses an SLA, a budget line is over, a recruitment pipeline stalls - you diagnose, propose options, and drive resolution without waiting to be told.
Hard skills needed:
- Vendor lifecycle management (SOW scoping/negotiation, PO creation, invoice reconciliation, renewals)
- Budget ownership - forecasting, burn tracking, risk flagging, and reporting status to leadership (not just logging spend)
- Procurement system experience (Buy@, Coupa, or equivalent)
- Managing complex interdependent timelines across multiple vendors, markets, and internal XFN stakeholders simultaneously
- Building and maintaining operational infrastructure from scratch (canonicals, trackers, intake systems) that multiple teams depend on as source of truth
- Stakeholder-ready communication - synthesizing program health for senior audiences
Profile:
- 7-8+ years in program/operations management, ideally in UX research ops,
- 7-8+ consulting, or a similarly fast-paced XFN environment
- Comfortable in ambiguity - can take a loose brief and stand up the scaffolding independently Advanced Sheets/Excel (financial modeling, dashboards, not just data entry) Familiarity with using AI tools to streamline and scale work
Interested Candidates
Please send your updated resume and contact details to: anand.kanavalli@prolim.com
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We understand business as much as technology and help our customers improve profitability and efficiency through high-value consulting, staffing, engineering, and project management services.
Our offerings include Advisory Services, PLM Software & Services, Program Management, Solution Architecture, Training & Staffing, Cloud Solutions, Infrastructure Services, ERP Practices, Quality Assurance Services, and Engineering Services across a wide range of industries.