Valet Parking Operations Manager

Core Responsibilities

• Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market.
  

• Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers.
  

• Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants.
  

• Ensure consistent execution of service standards, appearance standards, and guest engagement expectations.
  

• Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency.
  

• Conduct regular site visits, spot checks, and operational audits.
  

• Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally.
  

• Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership.
  

• Enforce safety procedures, key control policies, and proper vehicle handling protocols.
  

• Partner with senior leadership on account performance, staffing strategy, and client retention.
  

Required Experience

• Minimum of 5 years of valet parking operations management experience.
  

• Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues.
  

• Deep understanding of the Houston hospitality and valet parking service industry.
  

• Proven ability to manage multiple valet accounts simultaneously.
  

• Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments.
  

• Strong understanding of curb flow management, peak-period staffing, and service recovery.
  

Skills and Competencies

• Strong leadership presence with an accountability-driven management style.
  

• Excellent verbal and written communication skills.
  

• High attention to detail and consistency in service delivery.
  

• Ability to make sound decisions under pressure in live operating environments.
  

• Comfortable with scheduling systems, payroll review, and basic operational reporting.
  

Schedule and Work Environment

• Full-time position.
  

• Evenings, weekends, and holidays required based on restaurant and hospitality account needs.
  

• On-site presence across multiple Houston-area locations is required.
  

Compensation and Benefits

• Competitive salary based on experience.
  

• Health, dental, and vision insurance.
  

• Paid time off and paid holidays.
  

Non-Negotiable Requirement

• Candidates must have direct, hands-on valet parking operations experience within restaurant or hospitality settings. Applicants without this background will not be considered.