VDI/ Cloud operations and Systems Administration

VDI/ Cloud operations and Systems Administration
Fort Meade, MD
Salary: $115,000 per year

MUST:
Active DoW Top Secret clearance with SCI eligibility
7+ years of experience with IT System administration
4+ years of IT experience providing support to enterprise VDI, virtualization, cloud operations, or related infrastructure
Experience supporting enterprise VDI platforms (VMware Horizon, Citrix, Azure Virtual Desktop, or similar)
Strong Windows systems administration experience
Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, and enterprise networking
Experience troubleshooting virtual machines, applications, connectivity, authentication, and performance issues
Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring
Experience supporting vulnerability remediation and security compliance activities
Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, networking, and enterprise infrastructure services
Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues
PowerShell or other scripting experience for routine administration and operational automation is a plus
Experience with enterprise storage and networking supporting virtualized environments is a plus
Strong analytical writing and executive communication skills
Able to work well independently or on a team
High attention to details
Strong problem-solving skills and highly analytical
Active and current Security+ce or Security-x is required
Azure Administrator Associate is required
Bachelor s Degree in related field or 4 additional years of related experience is required

DUTIES:
Perform daily O&M activities for the existing VDI/cloud environment
Monitor system availability, performance, capacity, and health and respond to operational alerts and issues
Troubleshoot and resolve incidents involving VDI, virtual machines, operating systems, applications, authentication, networking, storage, and other components within the established environment
Perform routine system administration and maintenance of existing VDI and cloud infrastructure
Provision, modify, maintain, and decommission virtual machines and other resources within the existing environment and established operational procedures
Support existing desktop pools, virtual machines, user assignments, profiles, policies, images, and applications as applicable to the established VDI environment
Perform routine patching, configuration changes, software updates, and maintenance activities in accordance with approved change management procedures
Monitor resource utilization and identify operational issues affecting system availability or performance
Analyze system logs, alerts, events, and performance data to identify and resolve operational problems
Support incident management, problem management, and service request fulfillment associated with the existing environment.
Document incidents, troubleshooting activities, corrective actions, configuration changes, and maintenance activities
Maintain existing system documentation, Standard Operating Procedures (SOPs), configuration records, and operational guides.
Coordinate with network, cybersecurity, storage, endpoint, application, service desk, and other infrastructure teams as necessary to resolve operational issues
Support vulnerability remediation and security compliance activities applicable to the existing environment
Perform post-maintenance validation and functional testing to confirm continued operation of existing services
Identify recurring operational issues and recommend improvements to the reliability, maintainability, and efficiency of the existing environment
Provide technical assistance and knowledge transfer to other support personnel as appropriate
Participate in scheduled maintenance activities when required Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .