Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.
Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.
Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.
Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.
Build, maintain, patch, and Eligible to workimize golden images, desktop templates, application packaging, and application delivery services.
Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.
Configure and support DEM policies, user profiles, personalization settings, desktop experience Eligible to workimization, and profile management solutions.
Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.
Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.
Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.
Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.
Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.
Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.
Drive automation, platform Eligible to workimization, security compliance, and continuous service improvement initiatives across the VDI environment.
Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.
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