Veeva CRM Architect

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.

The Work:

The Veeva CRM Architect is responsible for designing and delivering scalable CRM solutions for pharmaceutical and life-sciences organizations. The architect works across Veeva CRM, Vault CRM, Salesforce platform capabilities, integrations, data architecture, security, and commercial processes.

The role involves translating business requirements from Sales, Marketing, Medical Affairs, and Commercial Operations into scalable technical architectures while maintaining data integrity, security, performance, and compliance.

Key Responsibilities

• Design end-to-end Veeva CRM architecture for commercial and medical business processes.
• Develop architecture for:
• Account and Contact Management
• Territory Management
• Call Planning and Call Reporting
• CLM / Approved Email
• Medical Inquiry
• Events Management
• Sample Management
• Consent and Compliance
• Define Salesforce/Veeva data models, objects, relationships, and integrations.
• Design integration architecture between Veeva CRM and systems such as:
• ERP
• MDM
• Data warehouses/lakes
• Marketing platforms
• Identity platforms
• Veeva Vault
• External healthcare-provider data sources
• Design REST/SOAP/API-based integrations and middleware solutions.
• Establish appropriate security, sharing, access-control, and authentication models.
• Review technical designs and provide architecture standards and governance.
• Lead solution design for complex Veeva CRM implementations and enhancements.
• Evaluate configuration versus customization and ensure maintainable solutions.
• Work with business analysts, developers, QA teams, integration teams, and business stakeholders.
• Troubleshoot architecture, performance, data, and integration issues.
• Support release management, deployment strategy,

This is a hybrid role and will require three days per week in the office. Hiring locations: Chesterbrook, PA or Orlando, FL.

Experience: 8-12+ years overall, with 5+ years in Veeva CRM/Salesforce\

Domain: Life Sciences / Pharmaceutical / Biotechnology\

Summary

The Veeva CRM Architect is responsible for designing and delivering scalable CRM solutions for pharmaceutical and life-sciences organizations. The architect works across Veeva CRM, Vault CRM, Salesforce platform capabilities, integrations, data architecture, security, and commercial processes.

The role involves translating business requirements from Sales, Marketing, Medical Affairs, and Commercial Operations into scalable technical architectures while maintaining data integrity, security, performance, and compliance.