Veeva Vault CRM Techno-Functional Lead

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.

You are:

An experienced Veeva Techno-Functional Lead

The Work:

The Veeva Techno-Functional Lead is responsible for supporting the design, implementation, and enhancement of Veeva-based commercial solutions for pharmaceutical and life sciences organizations. This role combines functional understanding of pharma business processes with techno-functional expertise across Veeva CRM, Salesforce platform capabilities, integrations, data, and compliance.

The role works closely with Sales, Marketing, Medical Affairs, Commercial Operations, and IT teams to translate business requirements into effective, scalable, and compliant solutions while supporting delivery and ongoing improvements.

Key Responsibilities

• Lead techno-functional design and delivery support for Veeva CRM initiatives and enhancements.
• Gather, analyze, and translate business requirements into functional specifications and solution designs.
• Support solution design across business capabilities such as:
• Account and Contact Management
• Territory Management
• Call Planning and Call Reporting
• CLM / Approved Email
• Events Management
• Medical Inquiry
• Sample Management
• Consent and Compliance
• Act as a key liaison between business stakeholders and technical teams.
• Prepare business process flows, user stories, functional documentation, and solution design inputs.
• Work with architects, developers, and integration teams on data, workflows, interfaces, and process improvements.
• Support integration of Veeva CRM with systems such as: ERP, MDM, Data warehouses/lakes, Marketing platforms, Identity platforms, Veeva Vault
• Ensure solutions align with compliance, data quality, security, and audit requirements.
• Contribute to configuration vs. customization decisions for sustainable solutions.
• Support testing, defect management, release planning, deployment, and hypercare activities.
• Promote best practices, documentation standards, and delivery discipline across the team.

This is a hybrid role and will require three days per week in the office. Hiring locations: Chesterbrook, PA or Orlando, FL