Vehicle Maintenance Advisor

Job description:

The Company

The Jim Pattison Group is one of the largest privately held companies in North America, employing over 49,500 people worldwide across a diverse range of industries. Jim Pattison Lease has been a leader in customized fleet management since 1961, providing commercial vehicle leasing, remarketing, and full-service fleet management solutions to organizations throughout Canada and the United States.

Learn more:

• About Jim Pattison Lease: www.jimpattisonlease.com/about
• About The Jim Pattison Group: www.jimpattison.com/about/our-story

The Opportunity

Tired of turning wrenches or standing in the service lane?

Jim Pattison Lease is seeking a motivated and detail-oriented Vehicle Maintenance Advisor to join our Fleet Services team in West Des Moines, Iowa. This role is an essential part of our service operations, supporting our clients and their drivers by coordinating and managing vehicle maintenance and repair requests.

Reporting to the Manager, Fleet Maintenance, the position ensures all maintenance work is completed safely, efficiently, and within established cost guidelines. This position requires excellent communication, technical understanding, and strong attention to detail to deliver best-in-class client support.

Key Responsibilities

• Handle inbound calls from customer drivers and vendors regarding vehicle maintenance and repair requests.
• Issue purchase orders for transactions exceeding customer card limits.
• Verify that authorized repairs are necessary for continued safe operation and priced according to recognized industry guides.
• Accurately enter and maintain purchase order records for documentation and historical tracking.
• Process and verify maintenance and repair invoices.
• Collaborate with internal teams to support client satisfaction and efficient service delivery.
• Maintain and strengthen vendor relationships; escalate and resolve service issues as needed.
• Assist with special projects and provide technical guidance to customer-facing teams.
• Follow up on supplier billing inquiries to ensure timely resolution.

Compensation & Benefits

• 401(k) with Company Match
• Health & Dental Insurance - Free for the Employee!
• Health Savings Account with employer sponsored contribution
• Vision Insurance
• Short and Long Term Disability Insurance
• Group Life Insurance
• Mileage & Travel Reimbursement (if applicable)
• Comprehensive Training & Career Development Opportunities

Schedule

• Monday to Friday
• In-person role based in West Des Moines, Iowa
• Must be able to reliably commute or plan to relocate before starting

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person