Lighthouse Technology Services is partnering with our client to fill their Vendor Program Specialist position! This is a 6 month contract with potential to extend and/or convert to full time and will be hybrid in Charlotte, NC.
This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
Oversee licensing and program management for 8 enterprise SaaS platforms including workforce management, CRM, and collaboration tools
Drive consolidation of fragmented vendor programs into standardized enterprise-level agreements to reduce organizational risk
Manage day-to-day license administration including provisioning, de-provisioning, transfers, and access changes across all assigned programs
Partner directly with executive leadership to provide program updates, usage insights, and strategic recommendations
Prepare and deliver recurring operational reports on license consumption, billing reconciliation, recovery efforts, and renewal readiness
Monitor vendor request queues and support tickets to ensure timely resolution and identify issues requiring escalation
Maintain comprehensive documentation of licensing activity, entitlements, user allocations, and vendor records to support audit readiness
Validate license counts and vendor-provided data for accuracy to support financial reviews and chargeback processes
Coordinate vendor communications, user training sessions, product demos, and stakeholder meetings to maintain program visibility
Execute approved operational initiatives including license cleanups, user migrations, consolidation activities, and access optimization
What You'll Need to Have:
2-4 years of experience in SaaS vendor management, software licensing, or procurement operations serving as a point of reference
Proven experience facilitating enterprise licensing programs and supporting technology teams with subscription-based models
Strong organizational and documentation skills with meticulous attention to detail across multiple concurrent programs
Advanced proficiency in Excel and reporting tools for data tracking, validation, analysis, and recurring operational reporting
Excellent communication skills to collaborate with executive leadership, vendors, and cross-functional stakeholders
Demonstrated ability to identify discrepancies in licensing data and vendor records and escalate appropriately
Experience managing multiple requests and deadlines while maintaining SOPs in a fast-paced environment