Verification of Employment (VOE) Representative

WHO WE ARE:

Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy – while also closing more loans more quickly with greater profitability.

Xactus is proud to provide a friendly work environment that is primarily remote (unless specifically a hybrid or on-site role). Our remote workforce provides many opportunities for you to enhance your skills while maintaining a healthy work/life balance. 

Our top-notch financial leadership team prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

WHO YOU ARE:

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

THE BENEFITS WE OFFER:

A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers” and “The person I report to cares about me as a person.”

Health, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs, 401k plan (plus company match), short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!

SUMMARY:

The Verification of Employment (VOE) Representative is responsible for accurately verifying employment history for borrowers by following all policies and procedures. This role will provide effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the Verification of Employment Department.

This is a full-time work-from-home position, Monday - Friday, with an average of 40 hours per week. We are hiring for a few different shifts (please specify the shift you are applying for, be sure to convert to your time zone as needed):

• SHIFT 1 - 9:00 am to 5:30 pm ET
• SHIFT 2 - 9:30 am to 6:00 pm ET
• SHIFT 3 - 10:00 am to 6:30 pm ET
• SHIFT 4 - 11:30am to 8:00pm ET
• SHIFT 5 - 12:30pm to 9:00pm ET

First preference will be given to candidates who are flexible between the hours of 11:30-8:00pm ET or 12:30-9:00pm ET and/or are based in the Mountain or Pacific time zones. A laptop and work equipment will be provided!

#LI-REMOTE

ESSENTIAL FUNCTIONS:

The following is a list of essential functions, which are subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately verify employment history for borrowers by following all policies and procedures
• Analyze data to spot anomalies with the returned verifications.
• Respond to incoming calls and e-requests timely and accurately.
• Meet productivity and quality goals set by the department.
• Follows all workflows and appropriately document orders.
• Provides timely and accurate information to incoming customer calls/electronic requests.
• Assists other team members as needed.
• Participates in skills training, as requested.
• Adheres to, and maintains compliance with all Federal, State, and local laws and Universal policies and procedures.
• Ensures safety and confidentiality of Employees, property, and data.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent.
• At least 1-3 years’ relevant experience in a similar capacity or relative entry level business or customer service experience.
• Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and co-workers. 

SKILLS AND COMPETENTCIES

• Excellent communication skills, verbal and written.
• Outstanding customer service and interpersonal skills
• Ability to multi-task and prioritize accordingly.
• The ability to maintain confidential information.
• Analytical and able to solve problems.
• Capable of working in a Team environment.
• Ability to remain flexible, adapt to changing environment, shift priorities as needed.
• Proven self-starter, with proactive approach and positive outlook
• Proficient in Microsoft Office and PDF editing software.
• Experience utilizing a multi-line phone system.
• Ability to navigate through proprietary software.

WORKING CONDITIONS

This is a remote position. As such, high speed internet is required. Candidates must also have the ability to establish a quiet workspace that is distraction-free, and conducive to continuous work and will provide for confidentiality. 

PHYSICAL DEMANDS

Xactus promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact your supervisor or Human Resources with questions regarding the physical demands of this position.

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer and phone work
• Speaking, hearing and vision are required to perform essential functions.

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH XACTUS:

If applying for a position at Xactus, candidates must be a resident of the United States, and should be authorized and eligible for employment in the United States. Xactus does not provide visa sponsorship at this time. 

If hired to work at Xactus, employment is contingent upon successful completion of required background checks and pre-employment drug screening. 

No agency submissions, please. We do not accept unsolicited resumes from third-party recruiters.