About UsThe Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. We have a culture of attracting passionate and talented people who believe in strong values, work-life balance, diversity, and making a meaningful impact in the community.We know that our culture directly affects the experience of the people we serve, which is why every program is designed with our clients in mind. We are client-centric, and everything we do is guided by our commitment to treating people with dignity, compassion, and respect.We're looking for someone who doesn't just connect with our mission, but brings it to life through every client interaction, conversation, referral, and success.About the RoleAs a Veteran Housing Case Manager, you'll work directly with individuals experiencing homelessness who are staying at BETterment, helping them navigate the path toward permanent housing, greater stability, and long-term self-sufficiency.This role is about much more than connecting someone to a resource. You'll get to know your clients, understand the barriers they're facing, and work alongside them to develop realistic, individualized goals. From navigating housing and community resources to strengthening financial skills and supporting clients through difficult moments, you'll be an important part of helping each person move forward.You'll help clients identify permanent housing solutions that fit their individual needs while connecting them with the services and tools that can support long-term success. You'll also collaborate closely with landlords, community partners, fellow case managers, and other service providers to make sure clients have access to as many resources as possible.Some days will be spent meeting one-on-one with clients, while others may involve coordinating referrals, documenting progress, participating in case conferences, conducting a home visit, or helping someone navigate an unexpected crisis.If you're compassionate, resourceful, organized, and motivated by seeing people achieve meaningful progress, this could be a great opportunity to make a direct impact in our community.What You'll DoConduct assessments to understand each client's needs, strengths, goals, and barriers to long-term stabilityPartner with clients to create individualized action plans focused on housing, health, financial stability, and other essential needsHelp clients identify and navigate permanent housing opportunities that meet their individual circumstancesConnect clients with community resources, supportive services, and appropriate referralsServe as a liaison between clients and landlords throughout the housing processBuild and maintain a strong, timely referral network for housing and other supportive servicesEncourage and empower clients as they build independence, self-sufficiency, confidence, and stabilityProvide ongoing case management by monitoring progress, reassessing needs, and adjusting service plans when circumstances changeConduct regular monthly assessments to make sure clients are receiving the support they needProvide immediate support and intervention during client crises, including safety planning and connections to emergency services when necessaryHelp clients develop practical financial skills through budgeting, saving, debt management, and financial literacyCollaborate with the Workforce Case Manager and connect clients with nutrition education supportMediate challenges that may threaten a client's housing stability or self-sufficiencyMaintain current knowledge of community resources, eligibility requirements, and application processesParticipate in trainings and meetings to stay informed about available social services and best practicesProvide services that are responsive to the cultural, social, and linguistic needs of each clientMaintain accurate and comprehensive case notes documenting client progress, assessments, services, and relevant correspondenceEnter services, referrals, recommendations, case notes, and required program documentation into HMIS and Salesforce within one business day of client contactKeep required shared spreadsheets, forms, reports, and program documentation accurate and up to datePrepare and submit weekly client success stories to your supervisor, Marketing, and GrantsParticipate in internal and external case conferences to help clients access wrap-around servicesCollaborate with your supervisor on complex cases and bring creative solutions to challengesConduct client home visits as neededParticipate in six mandatory Pop Up & Give events annuallyPitch in with additional program and organizational responsibilities as neededWhat You BringBachelor's degree in Social Work, Human Services, or a related field (required)3+ year of nonprofit experience (required)3+ year of experience in case management, social services, or community outreach (required)English and Spanish Speaking (required)Experience working directly with diverse populations, including vulnerable or at-risk individualsRelevant certifications in case management and conflict resolutionFamiliarity with housing services, wrap-around programs, or self-sufficiency initiativesExperience managing a caseload and helping clients achieve measurable outcomes related to stability and self-relianceStrong organization and time-management skills with the ability to balance multiple priorities and deadlinesStrong documentation and data-entry skillsComfort using client management and tracking systems for case notes, referrals, and program complianceThe ability to build trust and rapport while maintaining professional boundariesStrong problem-solving, mediation, and conflict-resolution skillsKnowledge of community resources and the ability to connect clients with appropriate servicesThe ability to guide clients through budgeting, financial planning, and other important life skillsA valid, unrestricted driver's license and reliable transportationA genuine commitment to helping clients build independence while treating every individual with dignity and respectAlignment with the mission and values of The Just One ProjectPreferred QualificationsFamiliarity with SNAP program procedures and requirementsWhat the Work Looks LikeThis is a hands-on, client-facing case management position. You'll spend your time balancing direct client support with documentation, referrals, community collaboration, and other program responsibilities.Because home visits may be required, candidates must have a valid, unrestricted driver's license and reliable transportation and be comfortable traveling into the community as needed.You'll also need to be comfortable working independently, responding calmly when unexpected situations arise, and adapting your approach based on the individual needs of the clients you serve.Compensation and BenefitsAs a Staff Tier team member, you'll receive:Health, Dental, and Vision coverageAdditional insurance options including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance401k retirement plan with 3% employer matchPaid Time Off, accrued from your start date7 floating holidaysBirthday PayBereavement payPaid parental leavePaid Federal HolidaysDon't Meet Every Requirement? Let Us Decide!Research shows that individuals from underrepresented groups sometimes choose not to apply for opportunities unless they meet every listed qualification. If this role excites you and you believe your experience could make you a great addition to our team, we encourage you to apply.Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.