Veteran Outreach Coordinator

Pay Range: $16.56hr - $21.56hr

Job Overview:

Provide resources, consultation, and assistance to deliver services to veterans and their families. Develop and maintain strong and collaborative working relationships with federal and state agencies, as well as local veterans' resources, for the purpose of developing maximum linkages; promote appropriate suicide prevention, substance abuse services, homelessness prevention, VA and civilian system navigation, justice-involved and diversion programs, and veteran peer support for service members, veterans, and their families. Provide resources, consultation, and assistance to providers, federal, state, and local agencies in the delivery of suicide prevention, substance abuse prevention, crisis intervention, and treatment services to service members, veterans, and their families.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

As it relates to military service members, veterans and their families:

• Administers an in-depth intake which captures physical ability, service information, contact information, exposure to trauma, suicidal ideology, next of kin, mental health history and other pertinent information.
• Assists veterans with developing goals to be reached and creating Individual Recovery Plans (IRPs), relative to the intake and assessment.
• Refers veterans to service providers who can help them attain goals identified from the intake assessment.
• Links veterans to service providers by physically taking them to service providers or by facilitating face-to-face meetings between veterans and service providers.
• Provides program-related trainings to community members and veterans.
• Represents the outreach and support teams at Continuum of Care, various task force, interagency, or intra-department meetings.
• Represents the outreach and support teams in public forums.
• Advocates for client rights and benefits with community service providers, federal and state agencies, court systems, employers, landlords, and significant others in order to ensure that client rights are recognized and respected.
• Attends case management meetings and relevant training sessions, seminars, conferences, and professional development courses in order to maintain and improve current knowledge of issues in the veterans' community.
• Forms working relationships with other service providers and acts as the liaison between veterans and service providers.
• Recommends or develops enhancements to policies, procedures, and systems development for the Director of Special Population Programs and Services.
• Resolves issues related to the obtainment of objectives as outlined in the IRP.
• Addresses inquiries from providers, the general public, and organizational staff.
• Works closely with local municipal Veteran Service Officers to assist them in accomplishing their mission of servicing veterans.
• Performs additional duties as assigned by supervision.

QUALIFICATIONS REQUIRED AT HIRE:

• Ability to follow protocol and procedures.
• Ability to manage an active case management load, outreach schedule, and administrative duties.
• Ability to meet deadlines, establish priorities, and structure work sequences as established within the department.
• Proven ability to write concisely, express thoughts clearly, and develop ideas in a logical sequence.
• Capacity to communicate in a professional, diplomatic, and understandable manner.
• Ability to exercise sound judgment.
• Comfortable discussing suicide prevention and working with potentially suicidal veterans and/or veterans with severe PTSD (Post Traumatic Stress Disorder) and TBI (Traumatic Brain Injury).
• Familiarity with military culture and its implications within the service delivery system.
• Ability to coordinate efforts to obtain services from private, federal, and state agencies.
• Ability to adhere to HIPAA regulations.
• Comfortable speaking publicly about programs and services offered to veterans.
• Ability to attend publicity events outside of normal working hours.
• Willingness to assume on-call responsibilities.
• Comfortable attending veteran treatment courts and working with court and diversion veterans.

QUALIFICATIONS ACQUIRED ON JOB:

On the job, the candidate will acquire:

• Enhanced knowledge of veteran issues and available services, along with an understanding of state veterans' program policies.
• Knowledge of federal programs relating to veterans.

LICENSE AND/OR CERTIFICATION REQUIREMENTS:

• Driver's license required.
• High school diploma or equivalent.