Veterans Directed Care Supervisor

We Are Hiring Veteran Directed Care Supervisor Location: White River Junction, Vermont, 72 South Main Street Work Hours: Monday - Friday, 8 am - 4 pm About Us: ARIS Solutions is more than a workplace it's a community dedicated to financial excellence and employee well-being. We enable our agency partners to focus on providing quality support to individuals with disabilities and veterans by managing their administrative and financial work. We believe that everyone should be able to stay in their own homes and choose their own care providers. Position Summary: The role of the VDC Supervisor is to oversee the technical / procedure-based aspects of the enrollment team and provide training, support, and supervision to the team. The supervisor is responsible for the day-to-day operations of the enrollment and client support team and to provide direction. The supervisor will work closely with other departments at ARIS such as bookkeeping, tax, and data entry to ensure everything the teams do is properly communicated to all necessary team members. Duties and Responsibilities: Training and supervision of VDC Enrollment & Client Support employees Understanding of the enrollment process for employees and employers based on state specific or program specific rules. Ensure timely and accurate handling of calls per month by available staff Monitor and compile real-time and historical performance metrics (call volume, wait times, service levels, quality scores, customer satisfaction) Research and handle issues and escalations of timesheets, payments, budgets or other requests Oversee and document all enrollment processes to ensure staff have an up-to-date resource when encountering issues or questions. Ensure adherence to company policies, procedures, and compliance requirements Interact directly with VDC agency contacts, Assist Client Support personnel with research regarding enrollments and budget related questions. Capable of understanding how to obtain pay data and communicate with bankers regarding payment questions. Knowledgeable in FMS software and payroll platforms and understand how information is passed from one to another. Work closely with all FMS team supervisors to achieve overall division goals. Assist Director, when needed, in managing FMS programs, which includes strategic planning, business process redesign and implementation, policy redesign, implementation of new initiatives, and analysis of business functions. Acts as the backup for processing VDC payroll. Other duties as assigned