Veterans Service Representative (AQRS)

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Veterans Service Representative AQRS

Department of Veterans Affairs Veterans Benefits Administration Albuquerque Regional Office Veterans Benefits Administration

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Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary This announcement is being limited to the first 100 applications received. The announcement will close either on the published closing date at 1159 p.m. Eastern Standard Time EST or on the day when the number of applications reaches 100 at 1159 p.m. EST whichever comes first.

Learn more about this agency

Summary This announcement is being limited to the first 100 applications received. The announcement will close either on the published closing date at 1159 p.m. Eastern Standard Time EST or on the day when the number of applications reaches 100 at 1159 p.m. EST whichever comes first.

Learn more about this agency

Overview Help Accepting applications This job will close when we have received 50 applications which may be sooner than the closing date. Learn more

Location 1 vacancy in the following location

Albuquerque NM

No matching locations found.

Work site options Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No

Salary 90479 - 117625 per year

Pay scale & grade GS 12 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25 or less - You may be expected to travel for this position. Appointment type Permanent Occupations and job series 0996 Veterans Claims Examining Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 340-27-JMW-13100261-NBU Control number 890045300 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement.

Career transition CTAP ICTAP RPL Federal employees whose job agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency This vacancy announcement is open ONLY to current permanent Veteran Benefit Administration employees and currentformer VA employees who are CTAP eligible. For the purpose of this job announcement Fiduciary Hub bargaining unit employees in the commuting area are considered facility employees.

Videos

Duties Help

The Veterans Service Representative AQRS works as an employee in the Veterans Service Center VSC. The VSR explains benefit programs and entitlement criteria analyzes claims materials identifies issues gathers relevant evidence conducts interviews adjudicates claims and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it. Specifically the AQRS will

Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.

Conducts focused in-process reviews for cases to determine the accuracy of claims action taken. Such reviews are for station-level feedback and improvement only not used for individual performance standard purposes.

Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.

Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.

Evaluates and identifies deficiencies of all elements of a claim from evidence development income and dependency issues to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.

Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.

Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.

Ensures all program requirements imposed by Compensation Service andor the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

Promotion Potential Position is at the Full-Performance Level.

Work Schedule Full time Monday through Friday 800 AM - 430 PM Compressed Flexible Available Telework This position is eligible for situational ad hoc telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual This is not a virtual position. Position Description PD Veterans Service Representative AQRS 37136AR Relocation Recruitment Incentives Not Authorized Financial Disclosure Report Not required Bargaining Unit No

Requirements Help Conditions of employment

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consi der your performance and conduct the needs and interests of the Agency whether your continued employment would advance organizational goals of the Agency or the Government and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Additional Conditions of Employment are as follows You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12311959 You may be required to serve a probationary or trial period Subject to backgroundsecurity investigation Required to attend an 8 week training session which may require travel. VSR Skill Certification required at the GS-10 level Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications To qualify for this position applicants must meet all requirements by the closing date of this announcement 11022026.

TIME-IN-GRADE REQUIREMENT As a current Federal GS employee you must meet time-in-grade requirements by the closing date of this announcement.

For a GS-12 position you must have served 52 weeks at the GS-11 level.

If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement you must currently hold the GS- 12 or higher and the promotion potential of your current position must be at least GS-13

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS You may qualify based on your experience andor education as described below

GS-12 Grade Level Specialized Experience You must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized Experience is defined as work that involves functioning in either a capacity performing training analyst or information systems duties of a claims management process. The experience should be substantive and relevant and may have been gained in the federal military or private sector.

Examples of experience include Conducting focused evaluations and reviews to determine authorization quality and accuracy. Providing advisory services to management via preparation and presentation of quality trend information. Developing training strategies and materials to address deficiencies andor conducting training activities. Analyzing performance deficiencies and quality trends to identify knowledgeskill gaps. Providing quality-review services feedback and guidance to staff in order to correct unsatisfactory performance.

There is no education substitution at the GS-12 grade level.

Volunteer Experience Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements The work normally involves mental rather than physical exertion. The work is mostly sedentary however there may be some walking standing and carrying of light items.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at httpwww.opm.govpolicy-data-oversightclassification-qualificationsgeneral-schedule-qualification-standards.

Education

There is no education substitution at the GS-12 grade level.

Additional information VA supports the use of telework as a way to help attract and retain individuals in public service increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan CTAP provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location and be found well-qualified have a final rating of 85 or more for this vacancy. Information about CTAP eligibility is on OPMs Career Transition Resources website at httpwww.opm.govpolicy-data-oversightworkforce-restructuringemployee-guide-to-career-transition.

Placement Policy The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer TJO. Please visit the Human Resources and AdministrationOperations Security and Preparedness HRAOSP httpswww.va.govEMPLOYEEdocumentsThe-Fair-Chance-to-Compete-Act.pdf

Reasonable Accommodation RA Requests If you believe you have a disability i.e. physical or mental covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. httpsappsupport-usastaffing.opm.govhcen-ussections45063131363475-Reasonable-Accommodation-Information

For more information on the Who may apply eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials e.g. resume supporting documents your responses on the application questionnaire and your responses to all assessments required for this position.

You will be assessed on the following competencies knowledge skills abilities and other characteristics

Research - Read and interpret federal compensation and pension laws regulations policies and procedures in order to analyze and evaluate the accuracy of claims decisions.

Technical Competence - Understands and appropriately applies procedures requirements regulations and policies related to specialized expertise for example engineering physical science law or accounting maintains credibility with others on technical matters.

Training - Utilize training techniques and claims processing knowledge in order to provide authoritative consultation and troubleshooting services and carry out extremely complex and precedent setting training administration.

Attention to Detail - Accurately reviews compiles and analyzes information and data.

Oral Communication - Expresses information for example ideas or facts to individuals or groups effectively taking into account the audience and nature of the information for example technical sensitive controversial makes clear and convincing oral presentations listens to others attends to nonverbal cues and responds appropriately.

The USA Hire Assessment will assess on the following competencies Attention to Detail Decision Making Flexibility Integrity Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork

Overstating your qualifications andor experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the application questionnaire click the following link httpsapply.usastaffing.govViewQuestionnaire13100261

Narrative responses are not required at this time. If you are referred for consideration you may be asked to submit additional job related information which may include but not limited to responses to the knowledge skills and abilities completion of a work sample andor an interview. Your resume andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents Required Documents Help

To apply for this position you must provide a complete Application Package to include the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package resume supporting documents and responses to the questionnaire is complete accurate and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

Resume limited to 2 pages detailing specialized experience and competencies as they relate to this position. For each position in your resume you must specify the start and end dates monthyear and a description of duties. If the position was Federal you should also indicate the grade level. Resumes containing a general summary of all positions held not specifying startend dates andor not including documentation supporting Federal grade levels are insufficient to determine basic qualifications.

Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title series grade step salary tenure and type of service Competitive or Excepted.

Your SF-50 reflecting when you entered your highest grade e.g. Promotion Appointment etc. in order to verify time-in-grade requirements.

Additional Documents accepted Most recent Performance Appraisal VA Form 0750 Award SF-50s CTAP documentation - RIF notice SF-50 showing VA employee and performance appraisal Documentation to be considered under non-competitive eligibility if applicable such as a member-4 DD-214 civil service preference letter or Schedule A letter.

Please make sure you have included other documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees documentation to support Veterans Preference claims or ICTAPCTAP documentation for displaced Federal employees. You will not be contacted for additional information.

SF-50 Notification of Personnel Action if applicable for Time in Grade andor Eligibility

Most recent SF-50 if you are a current or former Federal employee

An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

Examples of appropriate SF-50s include Within grade increases at the highest grade held or Promotions with an effective date more than one year old or SF-50s at the highest grade held with an effective date more than one year old.

If you are relying on your education to meet qualification requirements

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position you must complete all required questionnaires assessments and submit all required documentation as specified in the How to Apply and Required Documents section.

To receive consideration the complete application package must be submitted by 1159 p.m. EST on 11022026 or 1159 p.m. EST on the day the applicant count limit is reached whichever comes first. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

The application process is as follows Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 1159 PM ET on the announcement closing date.

If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Set aside about two 2 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link.

Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us.

To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status Visit httpshelp.usajobs.govhow-toapplicationstatus. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application.

Beginning September 27 2025 Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge skills abilities and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF JPG JPEG PNG RTF TXT PDF ODT or Word DOC or DOCX. We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato if available. Other widely available options are Calibri Helvetica Arial Verdana Open San Source Sans Pro Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Helpful Hints for Creating a Two-Page Resume Prioritize most relevant and recent experience Use concise results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at USA Jobs Help Center - Resume Page Limit Applicant Guidance on the Two-Page Resume Limit

Agency contact information Jessica Whitnah Phone 515-323-7575 Email jessica.whitnahva.gov Address Albuquerque Regional Benefit Office 500 Gold Avenue S.W. Albuquerque NM 87102 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Referred applicants may be contacted at any time during the hiring process. Please check all forms of communication including email voicemail and spam folders based on the contact information provided with your application regularly to ensure you dont miss any updates. Failure to respond to communications may result in you being disqualified from consideration. You will receive a final notification of results once a decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents Help

To apply for this position you must provide a complete Application Package to include the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package resume supporting documents and responses to the questionnaire is complete accurate and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

Resume limited to 2 pages detailing specialized experience and competencies as they relate to this position. For each position in your resume you must specify the start and end dates monthyear and a description of duties. If the position was Federal you should also indicate the grade level. Resumes containing a general summary of all positions held not specifying startend dates andor not including documentation supporting Federal grade levels are insufficient to determine basic qualifications.

Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title series grade step salary tenure and type of service Competitive or Excepted.

Your SF-50 reflecting when you entered your highest grade e.g. Promotion Appointment etc. in order to verify time-in-grade requirements.

Additional Documents accepted Most recent Performance Appraisal VA Form 0750 Award SF-50s CTAP documentation - RIF notice SF-50 showing VA employee and performance appraisal Documentation to be considered under non-competitive eligibility if applicable such as a member-4 DD-214 civil service preference letter or Schedule A letter.

Please make sure you have included other documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees documentation to support Veterans Preference claims or ICTAPCTAP documentation for displaced Federal employees. You will not be contacted for additional information.

SF-50 Notification of Personnel Action if applicable for Time in Grade andor Eligibility

Most recent SF-50 if you are a current or former Federal employee

An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

Examples of appropriate SF-50s include Within grade increases at the highest grade held or Promotions with an effective date more than one year old or SF-50s at the highest grade held with an effective date more than one year old.

If you are relying on your education to meet qualification requirements

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position you must complete all required questionnaires assessments and submit all required documentation as specified in the How to Apply and Required Documents section.

To receive consideration the complete application package must be submitted by 1159 p.m. EST on 11022026 or 1159 p.m. EST on the day the applicant count limit is reached whichever comes first. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

The application process is as follows Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 1159 PM ET on the announcement closing date.

If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Set aside about two 2 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link.

Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us.

To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status Visit httpshelp.usajobs.govhow-toapplicationstatus. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application.

Beginning September 27 2025 Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge skills abilities and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF JPG JPEG PNG RTF TXT PDF ODT or Word DOC or DOCX. We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato if available. Other widely available options are Calibri Helvetica Arial Verdana Open San Source Sans Pro Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Helpful Hints for Creating a Two-Page Resume Prioritize most relevant and recent experience Use concise results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at USA Jobs Help Center - Resume Page Limit Applicant Guidance on the Two-Page Resume Limit

Expand Hide how to apply

Agency contact information Jessica Whitnah Phone 515-323-7575 Email jessica.whitnahva.gov Address Albuquerque Regional Benefit Office 500 Gold Avenue S.W. Albuquerque NM 87102 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Referred applicants may be contacted at any time during the hiring process. Please check all forms of communication including email voicemail and spam folders based on the contact information provided with your application regularly to ensure you dont miss any updates. Failure to respond to communications may result in you being disqualified from consideration. You will receive a final notification of results once a decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Expand Hide next steps

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Veterans Benefits Administration

OUR MISSION To fulfill President Lincolns promise to care for those who have served in our nations military and for their families caregivers and survivors. How would you like to become a part of a team providing compassionate care to Veterans

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define who we are our culture and how we care for Veterans their families and other beneficiaries.

The Values are Integrity Commitment Advocacy Respect and Excellence I CARE.

As a VA professional your opportunities are endless. With many openings in the multiple functions of VA you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information Jessica Whitnah Phone 515-323-7575 Email jessica.whitnahva.gov Address Albuquerque Regional Benefit Office 500 Gold Avenue S.W. Albuquerque NM 87102 US

Visit our careers page Learn more about what its like to work at Veterans Benefits Administration what the agency does and about the types of careers this agency offers. httpsvacareers.va.gov

Summary This announcement is being limited to the first 100 applications received. The announcement will close either on the published closing date at 1159 p.m. Eastern Standard Time EST or on the day when the number of applications reaches 100 at 1159 p.m. EST whichever comes first.

Learn more about this agency

Overview Help Accepting applications This job will close when we have received 50 applications which may be sooner than the closing date. Learn more

Location 1 vacancy in the following location

Albuquerque NM

No matching locations found.

Work site options Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No

Salary 90479 - 117625 per year

Pay scale & grade GS 12 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25 or less - You may be expected to travel for this position. Appointment type Permanent Occupations and job series 0996 Veterans Claims Examining Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 340-27-JMW-13100261-NBU Control number 890045300

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