Step into a leadership role that keeps pets and people moving forward. A 24/7 emergency animal hospital in Erie, CO is hiring a Care Coordination Supervisor, with compensation up to $140,000.
The Hospital
This established, client-centered emergency hospital provides continuous care for dogs and cats, welcoming urgent walk-ins and delivering teamwork-driven medicine at all hours. The environment is fast-paced yet supportive, with veterinarians, technicians, and client service professionals working closely together. On site, the team leverages:
- Emergency and urgent care services for a wide range of conditions
- In-house imaging and radiology
- In-house laboratory and diagnostics
- A surgical suite with anesthesia and monitoring capabilities
- Transfusion capability when needed
- Coordinated access to board-certified specialist input for complex cases
- Structured triage, intake, and client communication workflows
Location
Erie, CO offers the best of Front Range living with easy access to mountain adventures and big-city amenities. Set between Boulder and Denver, it combines an active, family-friendly community with exceptional outdoor spaces and a vibrant historic downtown.
- Located between Boulder (approximately 14 miles) and Denver (approximately 25 miles) for convenient commutes and day trips
- Typical drive times: about 20 minutes to Boulder and about 30 to 40 minutes to Denver in normal conditions
- Family-friendly community served by the St. Vrain Valley School District, with strong local school performance indicators
- Around 1,500 acres of parks and open space, plus a robust trail network including the Coal Creek Regional Trail
- Historic Downtown (Briggs Street) with local restaurants, shops, and a weekly farmers market
- Quick access to I-25, with nearby airports including Rocky Mountain Metropolitan and Denver International
- Front Range mountain views, community parks, disc golf, a modern community center, and a public library
Benefits
- Medical, dental, and vision insurance
- Paid parental leave (birth, adoption, foster)
- 401(k) with employer contribution
- Paid time off and paid holidays
- Employee pet care discounts
- Wellbeing resources, including 24/7 employee assistance support
- Continuing education stipend and career development resources
- Leadership training and mentorship program
- Uniform allowance
- Company-paid life and disability coverage available
The Role
- Lead and develop the care coordination team, including hiring, coaching, performance feedback, and policy communication
- Build and manage schedules; serve on the front desk during peak times or staffing gaps
- Oversee reception operations: greeting clients, phone handling and routing, and efficient check-in and check-out
- Handle client feedback and service recovery; escalate complex concerns to hospital leadership when appropriate
- Manage payment processing and reconciliation, including balancing daily totals and cash drawers
- Process refunds, returns, credits, and approved payment plans; maintain accurate records and needed approvals
- Oversee bi-monthly billing statements, collections processes, and end-of-month reporting
- Maintain and update referral and specialist scheduling information as directed
- Serve as a backup contact for facility or maintenance coordination
- Schedule: four 10-hour shifts per week; weekends may be required; schedule may vary with hospital needs
Requirements
- 18 years of age or older
- High school diploma or equivalent; 1 or more years of lead or administrative experience
- Previous veterinary or medical front-desk leadership experience preferred
- Strong communication, de-escalation, and client-service skills
- Proficiency with practice management systems and basic office software; accurate cash handling and reconciliation
- Comfortable in a fast-paced, 24/7 emergency environment; able to work evenings, weekends, and holidays as scheduled
- Eligibility to work in the United States
- License to practice in Colorado (where applicable to role) or ability to obtain promptly
Apply
If this sounds like the next step in your career, click Apply. One of our team will be in touch shortly.