Lead client service at a renowned specialty and emergency animal hospital in Memphis, with compensation up to $140,000. Step into a visible leadership role that blends people management, operations, and a passion for pets.
The Hospital
This specialty and emergency hospital delivers high-acuity care around the clock, supported by a collaborative, patient-first culture.
- 24/7 emergency service with established triage and hospitalization capabilities, including ICU-level support
- On-site specialty services working alongside emergency clinicians for seamless case transfer and client experience
- Modern, purpose-built facility with advanced imaging and diagnostics, including CT imaging, digital radiography, ultrasound, and endoscopy
- Dedicated surgical suites and an I-131 treatment ward to support complex cases
- Strong technician and client-service teams, with a supportive structure that helps leaders focus on coaching, quality, and workflow
- Emphasis on empathy, clear communication, and consistent client experience across busy specialty and emergency caseloads
Location
Memphis offers a distinctive blend of culture, affordability, and outdoor space, with a lively music scene and strong healthcare and logistics sectors. It is an easy city to call home, with big-city amenities and a friendly feel.
- Live music and culture on Beale Street, plus historic studios and museums celebrating blues, soul, and early rock and roll
- Signature attractions including Graceland and the National Civil Rights Museum
- Expansive green spaces such as Shelby Farms Park and Overton Park, plus a revitalized riverfront
- Year-round events including Memphis in May and championship-level sports and concerts at a major downtown arena
- A cost of living generally below the U.S. average, offering more value for your take-home pay
- A strong healthcare and research presence, plus a global logistics hub that anchors the regional economy
Benefits
- Medical, dental, and vision insurance
- Paid parental leave for birth, adoption, or foster placement
- 401(k) with employer contribution
- Team member pet care discounts
- Emotional wellbeing resources, including 24/7 employee assistance and access to a mindfulness app
- Continuing education support and career development resources
- Employee relief fund for team members facing personal hardship
- Paid time off and paid holidays
- Life and disability insurance
- Supportive, team-focused culture with opportunities to grow
The Role
- Lead and mentor the care coordinator team, including hiring, onboarding, training, scheduling, performance feedback, and policy adherence
- Serve as a working supervisor, stepping into front-desk duties during peak periods or staffing gaps
- Ensure every client is greeted promptly and professionally, calls are answered and routed accurately, and service standards are consistently met
- Manage specialist (non-emergency) scheduling information and updates to support smooth clinic operations
- Oversee payment processing and cash handling: count and balance daily transactions, maintain the cash drawer, process refunds and credits
- Organize and track payment plans and held checks, securing necessary approvals and maintaining accurate records
- Support billing cycles, including bi-monthly statements, collections follow-up, and end-of-month closing reports
- Act as back-up to the Hospital Manager on maintenance and facility issue resolution
- Handle escalated client concerns with professionalism and timely follow-through
- Schedule: primarily daytime weekdays, with occasional weekend or overnight coverage and on-call support as needed
Requirements
- 18 years of age or older
- Experience in veterinary medicine or a veterinary hospital client-service environment
- Prior people-leadership or supervisory experience preferred
- Proficiency with multi-line phones, scheduling systems, and payment processing; strong cash-handling accuracy
- Excellent communication, service recovery, and conflict-resolution skills
- Organized, detail-oriented, and comfortable in a fast-paced specialty and emergency setting
- Availability for primarily weekday shifts with occasional weekends/overnights and on-call
- Current license to practice in Tennessee (or ability to obtain), as applicable to the role
- Authorization to work in the United States
Apply
If this sounds like the next step in your leadership journey, please click Apply. One of our team will be in touch shortly.