Lead a high-performing boarding and daycare operation at a modern, full-service animal hospital in Middleton, WI, with compensation up to $140,000. This is a chance to shape standards, elevate client experience, and grow a team in a progressive environment just minutes from Madison.
The Hospital
This established, full-service veterinary hospital delivers compassionate, technology-enabled care across companion animal, equine, and livestock services. The on-site boarding and daycare team partners closely with clinical staff to ensure safety, comfort, and continuity of care for every guest. The culture emphasizes respect, integrity, growth, and work-life balance, with structured training and clear pathways for development. Facilities include an in-house laboratory, digital radiology, and ultrasound, with access to minimally invasive surgical options and laser therapy, plus rehabilitation modalities used in equine care. Cleanliness, safety, and client communication are hallmarks of the operation, supported by efficient systems and an experienced support team.
Location
Set in Middleton, WI, known as The Good Neighbor City, this community combines small-city warmth with quick access to Madison’s culture, universities, and employers.
- Minutes from downtown Madison and the University of Wisconsin campus, with straightforward commutes by car or bike.
- Top-ranked public schools in the Middleton-Cross Plains Area School District.
- Miles of trails and green space, including the Pheasant Branch Conservancy and numerous neighborhood parks.
- A lively downtown featuring weekly farmers markets, seasonal festivals, and outdoor live events.
- A celebrated local food and beverage scene, from Capital Brewery’s Bockfest to a wide mix of cafés and restaurants.
- Home to the National Mustard Museum and the annual Good Neighbor Festival.
- Consistently recognized for excellent quality of life.
Benefits
- Competitive compensation with performance-based bonus opportunities
- 401(k) with employer match
- Medical, dental, vision, and life insurance
- Mental health resources and employee assistance program
- Generous paid time off and paid holidays
- Professional development, mentorship, and clear career pathways
- Ongoing training and leadership development
- Employee pet care discounts
- Flexible scheduling where operationally feasible
- Benefits apply to full-time team members
The Role
- Lead, coach, and schedule a team of kennel technicians and daycare attendants; build engagement and accountability
- Oversee daily operations, including feeding, medication administration, enrichment/exercise routines, and stringent sanitation protocols
- Manage check-in/check-out, reservations, and inquiries through booking software; ensure prompt, empathetic client service
- Monitor animal well-being and behavior; implement safety standards and coordinate with veterinary teams when medical needs arise
- Maintain inventory of food, cleaning supplies, and equipment; track usage and manage ordering within budget
- Optimize occupancy, workflows, and staffing for peak periods; uphold cleanliness and safety inspections
- Standardize processes, update SOPs, and deliver staff training to achieve consistent, high-quality outcomes
- Support a schedule that includes weekends and holidays during peak boarding times
Requirements
- Minimum 2 years of experience in a pet boarding, veterinary, or dog daycare environment
- At least 1 year in a supervisory or team lead capacity
- Proficiency with scheduling and reservation/point-of-sale software; strong organizational and communication skills
- Demonstrated conflict resolution skills and a customer-first approach
- Ability to stand for extended periods and safely lift up to 50 lbs
- Willingness to work flexible hours, including weekends and holidays as needed
- Commitment to high standards of hygiene, safety, and animal welfare
- Eligibility to work in the United States and any required license to practice in Wisconsin
Apply Now
Interested candidates are invited to click apply. One of our team will be in touch shortly to discuss next steps.