Lead a thriving small-animal hospital in Wilton, CT as Hospital Manager, with compensation up to $140,000. This is a high-impact leadership role guiding people, process, and client experience in a well-established, growth-focused practice.
The Hospital
- Full-service small-animal hospital offering preventive care, urgent/same-day visits when available, dentistry, soft-tissue surgery, and dental surgery.
- On-site diagnostics for swift decisions, including an in-house lab, digital radiology, and dental x-rays.
- Advanced adjunct therapies available, including laser therapy and acupuncture.
- Supportive, team-oriented environment with a strong technical team and a culture grounded in trust, accountability, and compassionate care.
- Predictable scheduling with consistent home-hospital assignment; no on-call for this role.
- Longstanding community reputation for clear communication and continuity of care.
- Operational conveniences that support excellent client service, including an online pharmacy and financing options.
- Open six days a week with a collaborative approach to urgent care when capacity allows.
Location
Set in picturesque Wilton, CT, this role places the successful candidate in one of Fairfield County’s most desirable towns, blending small-town charm with easy regional access and abundant outdoor amenities.
- Top-rated public schools and family-friendly neighborhoods.
- Weir Farm National Historical Park nearby for art, history, and outdoor programs.
- Extensive green space and recreation at Woodcock Nature Center, Wilton Town Forest, and along the Norwalk River Valley Trail.
- Commuter convenience with two Metro-North Danbury Branch stations (Wilton and Cannondale) and quick access to the Merritt Parkway; typical rail times to Grand Central commonly around 75–90 minutes.
- Walkable town center with independent shops, restaurants, and a vibrant weekly farmers market.
- Close to South Norwalk (SoNo) dining and entertainment, with more frequent rail service.
- Strong local employer base, including advanced manufacturing and tech operations, supporting a dynamic regional economy.
- Active civic, conservation, and arts organizations that welcome volunteers and community engagement.
Benefits
- Medical, dental, and vision insurance
- Paid parental leave (birth, adoption, foster)
- 401(k) with employer contribution
- Generous paid time off and paid holidays
- Team member pet care discounts
- Employee assistance program and wellbeing resources
- Continuing education stipend and professional development support
- Reimbursement for relevant certifications, dues, and training
- Life and disability insurance
- Uniform allowance and quality-of-life scheduling support
The Role
- Lead day-to-day hospital operations, ensuring excellent client service and high-quality patient care through efficient processes and a strong culture of teamwork.
- Recruit, hire, onboard, train, and mentor support staff; conduct performance reviews and provide clear, constructive feedback.
- Build staffing schedules for administrative and technical teams; oversee timekeeping, overtime management, and workforce compliance.
- Manage budgets, financial reporting, and daily reconciliation; track revenue and labor KPIs and act on variances.
- Oversee inventory, purchasing, vendor relationships, invoicing accuracy, and facility maintenance.
- Maintain and implement hospital policies, SOPs, and safety protocols; ensure documentation and incident reporting.
- Support client relations, including service recovery and resolution of escalated concerns.
- Ensure regulatory and licensure compliance; maintain updated records for applicable team credentials.
- Partner closely with the veterinary leadership team to align operations with medical standards and growth goals.
Requirements
- Bachelor’s degree in business, healthcare administration, or related field strongly preferred; equivalent experience considered.
- At least 5 years of office or operations management experience, including 2+ years in a supervisory role.
- Proficiency with Microsoft Office and practice-management or scheduling software.
- Demonstrated strength in leadership, communication, problem-solving, and time management.
- Ability to work some weekends and holidays as needed.
- Comfortable working in a clinical setting around animals and veterinary materials; ability to lift up to 50 pounds on occasion.
- License to practice in Connecticut (as applicable to credentialed roles) and eligibility to work in the United States.
Apply
If this opportunity aligns with your leadership goals, click Apply. A member of the team will be in touch shortly.