Veterinary Client Service Representative

Description

If you are looking for a career that supports your love of pets while helping their families navigate their hospital visit, look no further than ACCESS Los Angeles and become a Client Care Representative on our growing team! 

Our Client Care Team Members are the "first faces" to our pet parents as they embark on their pet's visit to our hospital. We at ACCESS, recognize the importance of finding people-driven individuals who have a passion for helping our furry friends. 

The veterinary industry is fast paced and ever changing. ACCESS LA keeps up with this growing industry through our dedication to our team by providing industry leading benefits such as 100% paid parental (and purr-rental) leave, family and pet bereavement, education opportunities and so much more! 

Schedule: Monday - Wednesday, swing shift - Thursday - Friday, day shift 

Compensation: Our pay ranges begin at $21 - $24/hour, dependent upon existing experience. 

ACCESS Los Angeles also offers shift differentials.. 
Shift hours worked between: 
7pm-11pm = additional $2/hour
11pm-7am = additional $3/hour
any shift on Saturdays and Sundays = additional $2/hour

What makes the best candidates? 

• Have a desire to help people through what is often a stressful event in their lives
• Minimum one year of experience in a customer service role (prior veterinary experience required)
• Must be able to read, write and speak English fluently in a clear and audible voice
• and most importantly...embody our core principles: Quality, Integrity, Compassion and Service

What might your day to day look like? 

• Answer incoming calls, message taking
  
• Triage incoming requests
  
• Guide clients through check-in, discharge, check out
  
• Handle financial transactions
  
• Facilitate medication requests
  
• Understanding department-specific medications, diagnostics, and procedures

Benefits:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions 
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​ 
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations 
• Generously subsidized backup and ongoing care support for children, adults, and pets 
• Mental health benefits including coaching and therapy sessions 
• 401k with employer contribution 
• Continuing education and development support through our library of free CE courses and paid time off to complete

Apply now to speak to a member of our Leadership Team and learn why you should join the pack at ACCESS Specialty Animal Hospital - Los Angeles!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.