Description
Animal Medical Clinic of Fairburn has a new opportunity for a full-time Veterinary Customer Service Representative!
Job Summary:
As a Customer Service Representative at Animal Medical Clinic of Fairburn, a Thrive Pet Healthcare partner, you will be instrumental in delivering exceptional care to our clients and their pets. We seek a passionate individual with strong attention to detail to build lasting relationships, manage appointments, and advocate for the well-being of our patients.
Job Duties:
- Greet clients warmly and professionally, creating a welcoming experience for clients and patients.
- Answer calls efficiently while delivering a friendly and positive client experience.
- Schedule appointments and maintain an efficient daily workflow.
- Prepare and organize upcoming appointments and procedures.
- Scan, upload, and maintain accurate patient records and documentation.
- Discuss treatment estimates, fees, and payment options while supporting hospital financial policies.
- Educate clients on preventive care and treatment plans.
- Respond appropriately and calmly to urgent or emergency situations.
- Ensure client and patient comfort during visits, providing updates and communicating delays as needed.
- Collaborate closely with veterinarians and technicians to deliver exceptional patient care and client service.
- Process financial transactions accurately and efficiently.
- Manage client communications through email, text messaging, and other online platforms.
- Process online prescription requests and coordinate with pharmacies to ensure timely patient care.
- Relay client messages to doctors and communicate responses promptly and accurately.
- Maintain a high level of organization, attention to detail, and professionalism in a fast-paced environment.
Job Requirements:
- Passion for providing exceptional care to both pets and their owners.
- Friendly, professional, and customer-focused demeanor.
- Positive attitude with a willingness to learn and help wherever needed.
- Strong attention to detail and commitment to accuracy.
- Excellent interpersonal and relationship-building skills, both in person and over the phone.
- Ability to create a personalized client experience by remembering client and patient details whenever possible.
- Strong teamwork skills and a commitment to supporting colleagues in a collaborative environment.
- Ability to remain calm, compassionate, and professional in fast-paced or stressful situations.
- Highly organized with the ability to prioritize tasks and multitask effectively.
- Proficient with computers and comfortable learning new software and technology.
- Dependable, punctual, and committed to maintaining a consistent work schedule.
- Previous veterinary customer service experience is preferred but not required.
Benefits Include:
- Health Insurance, Dental Insurance, Vision Insurance
- 401(k)
- 100% Paid Parental leave
- Paid Purrental Leave (when you adopt a new pet)
- Short- & Long-Term Disability
- Supplemental Benefits
- Health Savings Accounts
- Flexible Spending Accounts
- Holiday pay
- Paid Time Off
- Employee Assistance Program
- Generous Pet discounts
- Uniforms provided and much more!
Compensation negotiable based on experience with a hourly pay rate starting at $15 - $17 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, and experience
We look forward to hearing from you, apply today!!