Veterinary Client Services Representative / ReceptionistJoin our team of dedicated veterinary professionals who are passionate about providing exceptional veterinary care and outstanding client service. We believe in building positive relationships with our clients and providing personalized care for every patient and pet owner. We take pride in maintaining a high standard of medicine while fostering a welcoming, supportive environment for our clients and team members.We're looking for a compassionate, friendly, dependable, and detail-oriented Veterinary Client Services Representative who enjoys working in a collaborative, fast-paced veterinary practice and is committed to creating an exceptional experience for every client and patient.Position OverviewAs a Veterinary Client Services Representative, you will play an essential role in creating a positive first impression and ensuring our clients and their pets receive exceptional service from the moment they contact or walk through our doors. You will serve as a primary point of contact for clients while supporting the daily operations of the hospital and helping maintain an organized, efficient, and welcoming front desk.ResponsibilitiesGreet clients and their pets warmly and professionally, both in person and over the phoneAnswer incoming phone calls, respond to client inquiries (email, text, phone, in person), and direct calls appropriatelySchedule appointments, manage the appointment calendar, and coordinate patient visitsCheck clients in and out, ensuring a smooth and positive experienceMaintain accurate client and patient information within the practice management softwareProcess payments, prepare invoices, and handle financial transactions accuratelyCommunicate appointment reminders, follow-ups, and other important information to clientsAssist with prescription refill requests and communicate with the medical team as neededCoordinate communication between clients, veterinarians, and veterinary support staffRespond to client questions and concerns with professionalism, empathy, and patienceMaintain an organized, clean, and welcoming reception areaAssist with administrative tasks, including filing, scanning, and maintaining medical recordsSupport daily hospital operations and assist team members wherever neededQualificationsMinimum of one year of experience in customer service, reception, administrative support, or a similar role; veterinary experience preferredPrevious veterinary reception or client service experience is a plusExcellent verbal and written communication skillsStrong customer service skills and the ability to interact professionally with clients in person and over the phoneStrong attention to detail and the ability to maintain accuracy in a fast-paced environmentOutstanding organizational skills with the ability to prioritize and multitaskComfortable learning and navigating computer systems and practice management softwareAbility to remain calm, compassionate, and professional when handling difficult or emotional client situationsA positive attitude, strong work ethic, and genuine passion for helping animals and their peopleAbility to work collaboratively and contribute to a supportive, team-oriented environmentIf you're passionate about providing exceptional client service, enjoy building relationships with pet owners, and want to be part of a supportive, team-oriented veterinary practice, we'd love to hear from you. Please submit your resume to apply.Job Type: Full-timePay: $20.00–$24.00 per hourExpected Hours: 34–38 hours per weekBenefits401(k) with employer matchingHealth insuranceDental insuranceLife insurancePaid time offEmployee discountProfessional development assistanceFlexible schedulingSchedule6–11 hour shiftsMonday through FridayNo weekendsShifts are scheduled within our operating hours of 8:00 AM to 7:00 PM. Applicants should be available to work shifts during these hours.Work Location: Philadelphia - In person