The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.
The manager exercises sound judgment, and the willingness and capability to make decisions.
The Practice Manager oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.
Culture and Work Environment
- Communicates the practice’s values and mission to the team. Motivates staff and helps build and maintain morale.
- Upholds core values and standards.
- Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
- Promotes a cooperative working environment among staff members; understands the value of teamwork.
- Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
- Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.
Requirements
- Ability to analyze various sources of data in order to establish priorities and initiate operational programs
- Sound personal judgment in decision-making
- Capable of leading, managing, and coaching staff at all levels
- Demonstrated competence in all aspects of staff management, including hiring and firing
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills;
- A commitment to outstanding client service.
- Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
- Solid math and Excel/spreadsheet skills.
- Certified Veterinary Practice Manager designation or equivalent work experience preferred
- Three years of veterinary hospital supervisory experience.
- Preferred: Bachelor’s degree in business or related field.
- Preferred: three years or more of managing a veterinary practice.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.
We want our employees to deliver the highest quality of care and enjoy life beyond work.
We invest heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. We offer a wonderful benefits package including medical, vision, dental and life insurance, paid time off, continuing education, generous pet care discounts, 401K, and much, much, more!
Compensation negotiable based on credentials and experience with a salary of $50,000 to $55,000 annually. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.