Veterinary Receptionist

Description

Key Responsibilities

• Greet clients and their pets warmly and professionally upon arrival.
• Answer phones, schedule appointments, and manage the daily appointment schedule. 
• Check clients and patients in and out efficiently.
• Provide excellent customer service and communicate clearly with clients. 
• Maintain accurate client and patient records.
• Process payments, prepare invoices, and collect balances. 
• Communicate client concerns, messages, and requests to the veterinary team.
• Assist with medication refill requests and other client needs according to clinic protocols. 
• Recognize urgent situations and promptly notify the medical team. 
• Assist with basic patient handling and safe movement of animals when needed. 
• Maintain a clean, organized, and welcoming reception area. 
• Work closely with doctors, technicians, assistants, and management to keep the clinic running smoothly. 
• Handle difficult or emotional situations with patience, professionalism, and compassion.  
• Follow all clinic policies, safety procedures, and confidentiality requirements. 

Skills, Knowledge & Expertise

• Previous veterinary, medical, customer service, or receptionist experience preferred.
• Excellent communication and organizational skills.
• Comfortable working around dogs, cats, and other animals.
• Ability to multitask and remain calm in a fast-paced environment. 
• Reliable, dependable, and team-oriented. 
• Professional, compassionate, and positive attitude. 
• Willingness to learn veterinary terminology and clinic procedures. 

Job Benefits

• Competitive pay based on experience. 
• Paid time off and holiday benefits.
• Employee discounts on veterinary services and products.
• Opportunities for professional growth and continuing education.
• Supportive, collaborative, and team-oriented work environment. 
• Meaningful work helping pets and supporting their families.
• Training and mentorship to help you succeed in the role.