Description
Where Exceptional Client Service Meets Compassionate Veterinary Care
At Sprayberry Animal Hospital, we believe every exceptional patient experience begins at the front desk.
Our Client Service Representatives are the first friendly face our clients see and the reassuring voice they hear when they need guidance for their pets. Whether welcoming a new puppy, supporting a family through an emergency, or celebrating a patient's recovery, our reception team plays an essential role in creating an outstanding client experience.
We're looking for a compassionate, organized, and service-focused Veterinary Receptionist / Client Service Representative who enjoys building relationships, thrives in a fast-paced medical environment, and wants to make a meaningful difference in the lives of pets and the people who love them.
If you have experience in veterinary medicine, human healthcare, dental, specialty medical practices, or another client-focused healthcare environment, we'd love to meet you.
What You'll Do
As a Client Service Representative, you'll help create a welcoming and efficient experience for every client and patient who walks through our doors.
- Welcome clients and patients with professionalism, warmth, and compassion
- Schedule appointments and manage daily hospital scheduling
- Answer phones and respond to client questions with empathy and accuracy
- Coordinate patient check-in and check-out
- Support clients through routine visits, illness, surgery, and unexpected emergencies
- Help create a positive, stress-free experience for both pets and their families
You'll become a trusted resource for our clients by helping them understand:
- Preventative care recommendations
- Wellness visits and vaccinations
- Medication refill requests
- Surgery and appointment preparation
- Hospital policies and treatment estimates
- Post-visit instructions and follow-up care
- Maintain accurate client and patient medical records
- Process invoices and client payments
- Prepare treatment estimates and explain financial options
- Coordinate communication between doctors, technicians, and clients
- Support efficient patient flow throughout the hospital
- Assist with administrative projects as needed
You'll work closely with our veterinarians, veterinary technicians, assistants, and leadership team to help ensure every patient receives exceptional care while maintaining a positive and collaborative work environment.
Who We're Looking For
We're seeking someone who genuinely enjoys helping people while supporting outstanding veterinary medicine.
Successful candidates are:
- Friendly, compassionate, and professional
- Excellent communicators with strong interpersonal skills
- Comfortable working in a fast-paced medical environment
- Organized and able to manage multiple priorities
- Dependable, adaptable, and detail-oriented
- Positive team players who enjoy collaboration
- Calm under pressure and able to support clients during emotional situations
Preferred Qualifications
- 1–2 years of veterinary receptionist or client service experience preferred
- Experience in human healthcare, dental, specialty medical, optometry, or other healthcare reception settings is highly valued
- Experience working with appointment scheduling and electronic medical records
- Previous experience with veterinary practice management software is a plus
- Strong computer skills and proficiency with Microsoft Office
- High school diploma or equivalent required
Physical Requirements & Working Conditions
This position is performed in a busy veterinary hospital where compassionate client service and patient care are the highest priorities.
Qualified candidates should be able to:
- Sit, stand, walk, bend, and move throughout the hospital during scheduled shifts
- Occasionally lift and carry up to 30 pounds
- Work comfortably around dogs, cats, and other companion animals
- Communicate effectively with clients, teammates, and veterinary professionals in person and by phone
- Maintain attention to detail while managing multiple priorities in a fast-paced environment
Working conditions may include exposure to:
- Animal dander, fur, saliva, and other allergens
- Cleaning products and disinfectants
- Veterinary medical equipment and common hospital odors
- Noise associated with patient care and hospital operations
Why Join Sprayberry Animal Hospital?
At Sprayberry Animal Hospital, we believe our people are the foundation of exceptional patient care.
We are committed to creating a workplace where team members feel supported, appreciated, and empowered to grow professionally.
- Medical, Dental & Vision Insurance
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability Coverage
- Employee Assistance Program (EAP)
- Calm Health Mental Wellness Resources
- Competitive Compensation
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Comprehensive Onboarding & Training
- Continuing Education Opportunities
- Career Development Resources
- Internal Growth Opportunities
- Employee Pet Care Discounts
- Rocket Lawyer Legal Benefits for You and Your Immediate Family
Join Our Team
If you're looking for more than just a receptionist position—and want an opportunity to build meaningful relationships while helping pets and the people who love them—we'd love to hear from you.
Apply today and become part of the compassionate team at Sprayberry Animal Hospital, where exceptional client service and outstanding veterinary care go hand in hand.