Porter Square Veterinary is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

Previous veterinary experience is highly desired but not a requirement, and candidates with knowledge of veterinary terminology, strong communication skills, and the ability to remain organized under pressure will thrive in this role.

Schedule: This is a full-time position, with a 5 x 8 schedule and availability needed Monday - Saturday.

Full-time benefits and compensation**:

• Compensation: $20 - $24 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ years of client service experience preferred
• Previous veterinary experience is preferred but not required
• Proficiency in the following skills:
  • Strong communication and customer service skills
  • Comfortable handling phones, scheduling, and financial transactions
  • Basic computer proficiency and accurate data entry skills
  • Professional, compassionate, and team-oriented attitude
• Nice to have skills (not required):
  • Knowledge of veterinary terminology

About the Hospital

Porter Square Veterinary is a well-established small animal practice located in Somerville, just minutes from Cambridge and Boston. We’ve built a strong reputation for compassionate care, progressive medicine, and lasting client relationships within a highly engaged pet-owning community.

We’re proud to offer a collaborative, supportive environment where team members can continue growing their skills while providing high-quality care to patients and clients every day.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.