To determine and maintain a comprehensive member research strategy and oversee market research activities using appropriate economic, financial, competitive member information and analysis. To foster growth and retention of member product and service usage through effective and efficient channel engagement.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Desired Qualifications
Additional Information
Hours:
Locations:
820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Dr. Pensacola, FL 32526
141 Security Drive, Winchester, VA 2260
Oversees market research for member growth/retention and fulfillment of product/service and channel needs tailored to specific membership segments
Selects and directs qualitative and quantitative member research for products and services, including product awareness, competitive status (positioning), and communications
Identifies, through member opinion and behavioral research, pertinent features and enhancements for products/services and channels
Evaluates market channels, response levels and market penetration statistics to improve and/or redirect marketing and research efforts
Guides research methodology and techniques
Presents recommendations to senior management based on all available research
Plans, organizes, directs, and controls all functions of Member Research & Analytics
Develops and establishes objectives, goals, policies, priorities, procedures, and standards for the function, aligning them with overall corporate strategic objectives
Ensures provision of key corporate metrics, including Member Satisfaction, product/services per member, brand awareness and other strategic plan measurements as required
Plans and develops (short-term and long-term) strategies to grow and implement expanded product, service and channel offerings targeted to specific demographic and geographic markets
Oversees contracts with third party vendors to ensure that contract and service terms are fulfilled accurately, on time and within budget
Measures the success and effectiveness of products, services, and channels in terms of conversion, utilization, and economic return
Directs and oversees tasking of business data trustee within the department
Performs senior management duties to include:
Provides key projections and analyses in the preparation and monitoring of the division''s Annual Financial Plan
Selects managers and other key personnel
Manages and oversees expenses and capital expenditures
Ensures adequate staffing, completes/approves performance appraisals, oversees employee training/development, recommends disciplinary actions, and counsels employees
Manages merit pay in accordance with specified objectives and guidelines
Perform other duties as assigned
Oversees market research for member growth/retention and fulfillment of product/service and channel needs tailored to specific membership segments
Selects and directs qualitative and quantitative member research for products and services, including product awareness, competitive status (positioning), and communications
Identifies, through member opinion and behavioral research, pertinent features and enhancements for products/services and channels
Evaluates market channels, response levels and market penetration statistics to improve and/or redirect marketing and research efforts
Guides research methodology and techniques
Presents recommendations to senior management based on all available research
Plans, organizes, directs, and controls all functions of Member Research & Analytics
Develops and establishes objectives, goals, policies, priorities, procedures, and standards for the function, aligning them with overall corporate strategic objectives
Ensures provision of key corporate metrics, including Member Satisfaction, product/services per member, brand awareness and other strategic plan measurements as required
Plans and develops (short-term and long-term) strategies to grow and implement expanded product, service and channel offerings targeted to specific demographic and geographic markets
Oversees contracts with third party vendors to ensure that contract and service terms are fulfilled accurately, on time and within budget
Measures the success and effectiveness of products, services, and channels in terms of conversion, utilization, and economic return
Directs and oversees tasking of business data trustee within the department
Performs senior management duties to include:
Provides key projections and analyses in the preparation and monitoring of the division''s Annual Financial Plan
Selects managers and other key personnel
Manages and oversees expenses and capital expenditures
Ensures adequate staffing, completes/approves performance appraisals, oversees employee training/development, recommends disciplinary actions, and counsels employees
Manages merit pay in accordance with specified objectives and guidelines
Perform other duties as assigned
| Location | Vienna, VA |
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