Vice President, National Claims Practice Leader

OVERVIEW

Vice President, National Claims Practice Leader
Location: Remote

Alera Group is seeking a Vice President, National Claims Practice Leader to lead our national property and casualty claims strategy and strengthen claims capabilities across our offices and regions. This leader will build a scalable operating model, advocate for clients on complex and disputed claims, and deepen carrier and wholesaler relationships. Partnering with regional and national leaders, this role will advance consistent processes, technology and data-driven improvements that enhance claim outcomes and the client experience.
About Alera Group
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Why Join Alera Group?

• Collaborate with purpose - Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career - Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact - Help businesses protect what matters most while delivering solutions that support their long-term success.

RESPONSIBILITIES

Lead the development of Alera Group's national P&C claims practice, combining strategic leadership with hands-on advocacy to strengthen operations, support regional teams and improve client outcomes.

• Develop the national claims strategy: Assess current capabilities and build a multi-year roadmap that establishes service standards, priorities and a scalable operating model.
• Strengthen regional consistency: Align claims intake, triage, escalation, documentation and client communications while allowing for regional and line-of-business needs.
• Lead complex claims advocacy: Serve as a senior resource for disputed, high-severity and escalated claims, advocating for appropriate coverage and payment on behalf of clients.
• Build carrier and wholesaler relationships: Partner with claims leaders to resolve service issues, support escalations and strengthen coordination.
• Advance technology and analytics: Evaluate and implement technology, automation and AI solutions that improve claims workflows, reporting and client communications, with appropriate governance and human oversight.
• Measure and improve performance: Establish service expectations, metrics and reporting to identify trends, improve consistency and demonstrate client impact.
• Develop claims talent and capabilities: Provide functional leadership across a distributed team, identify capability gaps and develop training, tools and shared practices.
• Partner across the organization: Collaborate with regional leaders, producers, service teams and national P&C leadership to support client retention, growth and claims thought leadership.

QUALIFICATIONS

Required Qualifications

• Minimum 15 years of progressive Property & Casualty claims experience
• Significant leadership experience within a national brokerage, carrier, third-party administrator, or claims consulting organization
• Extensive multi-line claims expertise including commercial property, casualty, workers' compensation, management liability, and specialty lines
• Experience leading claims operations, advocacy, consulting functions, or organizational transformation initiatives
• Proven success building and maintaining carrier and wholesaler relationships
• Experience leveraging technology, analytics, automation, and AI to improve claims outcomes and operational effectiveness
• Strong executive communication, leadership, and relationship management skills
• Ability to travel nationally up to approximately 25% based on business needs

Preferred Qualifications

• Bachelor's degree in Business, Risk Management, Insurance, or a related field
• Professional designations such as CPCU, AIC, SCLA, ARM, CRIS, JD, or comparable credentials
• Experience designing and implementing enterprise operating models across multiple regions or business units
• Experience leading large-scale process improvement an