Vice President Operations

- Manage Operation staffing, supervision, scheduling, development, evaluation, and performance
- Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes. Communicate to department heads such changes and modifications using appropriate communication tool(s)
- Responsible for development and management of department budget
- Establish performance goals for each department and direct report
- Monitor department performance against performance goals to ensure that customer expectations are exceeded
- Interface with Client Manager, Sales or others, as needed, to ensure client satisfaction
- Collaborate in planning, design, development, testing and implementing new technology or enhancements to existing technology
- Establish/Enhance and monitor performance reporting systems
- Support all departments to meet production goals
- Work with department heads to ensure all company policy and procedure manuals are current at all times
- Submit relevant monthly operating data to President
- Understand and support the company’s goals and objectives