We're seeking a future team member for the role of Vice President, Solutions Consulting to join our BNY Data & Analytics team. This role is located in Pittsburgh, PA.
In this role, you'll make an impact in the following ways:
Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
Cross-functional collaboration across teams to solve unique and complex problems
To be successful in this role, we're seeking the following:
Bachelor's degree in Business, Information Technology, or a related field (or equivalent work experience)
6-10 years experience
Proven experience in service delivery management, client relationship management, customer success, or project management within a technology or managed services environment
Understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement
Numbers & Facts
Location
Pittsburgh, PA
Skills
Communication Skillsunmatched
Consultingunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Escalationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Satisfactionunmatched
Data Analysisunmatched
Data Modelingunmatched
Delivery Managementunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Mentoringunmatched
Operational Auditunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Project/Program Managementunmatched
Service Deliveryunmatched
Team Lead/Managerunmatched
Time Managementunmatched
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