Victim Services Coordinator

Victim Services Coordinator

Salary

See Position Description

Location

Waco, TX

Job Type

Full Time

Job Number

2026-01206

Department

POLICE

Division

Major Assaults Division

Opening Date

07/10/2026

Closing Date

7/24/2026 11:59 PM Central

• Description
• Benefits
• Questions

Summary

Minimum Starting Salary: $21.5000 - $22.0000 per hour

The City of Waco Seeks:

An experienced and proactive Victim Services Coordinator who is willing to provide services to crime victims for the Waco Police Department. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you. Apply today!

Minimum Qualifications

Required:

• Associates Degree in Criminal Justice, Business, Social Work, Psychology or a related field AND
• 2 years experience in human services or a related setting; or equivalent combination of education and experience.

Preferred:

• Criminal Justice Experience.

Licenses and Certifications

Required:

• Must possess a valid Texas Driver's License.

Position Description

Under basic supervision, coordinates the volunteer program providing services to crime victims for the Waco Police Department (WPD); recruits and trains volunteers, maintains program records, reviews police reports and victim files, determines eligibility for Crime Victims Compensation and assists victims in filling out Crime Victims Compensation applications. Fulfills an on-call status and responds to Crime Scenes to directly assist victims and witnesses of crime.

Essential Functions

• Plans, organizes, and coordinates volunteer activities in accordance with established policies; analyzes the volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum effectiveness; communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides ongoing assistance, crisis counseling and follow-up to the victims of crimes; provides crisis intervention both on-scene and during follow-up interviews.
• Reviews police reports and victim files from attorneys, communicates with victims of crimes; reviews cases and determines victims assistance needs.
• Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to community agencies; tracks services provided and monitors results; prepares statistical reports.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Operates a City vehicle to safely transport people, equipment, and materials between city offices and other

locations in and around the city.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work

• Make a difference and improve communities

• Competitive Salary and Benefits

• Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance

• Mandatory TMRS Retirement Plan with a 2:1 City Match

• Education Assistance Program

• Paid Parental Leave

• Employee Assistance

• Longevity Pay

• And More!

• Chance to do work you are passionate about

• Desire to give back

01

Do you have an Associates Degree or higher in Criminal Justice, Business, Social Work or Psychology or a related field?

• Yes
• No

02

Do you have a Valid Texas Drivers License?

• Yes
• No

03

This position requires rotating on call and extended hours, as well as being called in with minimum notice. Are you willing and able to adhere to this requirement, and work extended hours as necessary?

• Yes
• No

04

I AM WILLING TO TAKE A DRUG TEST AND UNDERGO A POLYGRAPH. It is critical that candidates are reliable, clear thinking and capable of performing the necessary tasks asked of them.

• Yes
• No

05

If identified as a top candidate, do you agree to a Criminal Background Investigation?

• Yes - I agree.
• No - I do NOT agree.

Required Question

Employer City of Waco

Address PO Box 2570

Waco, Texas, 76702

Phone 2547505740

Website https://www.waco-texas.com/jobs