Video & Data Systems Installation & Customer Support Technician- FL

Position : Video and Data Systems Installation and Customer Support Technician Company : Gatekeeper Systems Inc. Location : Florida Type: Full Time - Permanent Who we are: Building Safer & Smarter Communities Gatekeeper Systems USA Inc. (Gatekeeper) is a leading provider of intelligent high -resolution video and data solutions designed to provide a safer transportation environment for children, passengers, and public safety personnel on multiple transportation modes. We design and manufac ture a range of digital recorder products that utilize the latest embedded processors, video compression technologies and playback applications to meet the demanding needs of commercial and military market spaces. The Company uses AI, video analytics, ther mal cameras, and mobile data collectors to inter -connect public transit assets as part of intelligent transportation systems in a Smart City ecosystem. The Company is at the forefront of innovation and is utilizing new technologies to make cities more effi cient and safer, such as its Automated Lane Enforcement solution for transit buses (ALE ). The Company's video and data solutions and its Platform -as-a-Service (PaaS) business model are enabling the transformation of transportation systems into intelligent transit and Smart Cities. As an innovative technology company, this dynamic and fast -growing organization offers a unique blend of leading -edge technology and expanding career opportunities in a collaborative, team -based environment. Gatekeeper is listed on TSX -567 and OTC:GKPRF. For more information on the company, check out our website www.gatekeeper -systems.com The Position: Gatekeeper Systems USA Inc. is experiencing substantial growth and is currently looking for a motivated and skilled customer support specialist to join the team that provides installation and maintenance support to mobile fleets in a number of locations. As a Systems Installation an d Support Technician , you will be the frontline interface between our company and our valued customers, providing seamless on -site installation services as well as exceptional post -installation technical support. Key Duties and Responsibilities: • Regular travel to customer locations for on -site troubleshooting, repairs, and installations. • Respond promptly and efficiently to customer inquiries via phone, email, chat, or other communication channels. • Diagnosing and troubleshoot technical issues reported by customers, providing accurate and timely solutions. • Guide customers through step -by-step processes to resolve technical problems. • Collaborate closely with other internal teams to escalate and resolve complex issues. • Document customer interactions, issues, and resolutions using our CRM system. • Identify recurring issues and contribute to the development of comprehensive solutions. • Maintain a high level of product knowledge to effectively assist customers and offer proactive support. • When not in the field, join customer care help line and assist customers. • Other duties as required. Education and Qualifications / Experience: • Certification or Diploma in electronics, networking, or computer related field. • Minimum 5 years' experience in technical/customer support or a similar role. • Previous experience installing and repairing video surveillance systems, alarm systems, networking equipment. • Background in working with 12 -volt systems preferred. • Installation of GATEKEEPER system hardware. • Fluent in reading, writing and oral communication in English. • Proficiency with standard Microsoft Office tools (Excel, Word, Outlook). • Valid Passport and driver's license with a good driving record. • Eligible to work in the US and able to travel to our offices in Canada and other locations when needed. • Criminal background screening required. Important Non -technical Competencies: Ideally, you will be an excellent collaborator and team player with good interpersonal and effective communication skills. You will be a self -starter, who takes initiative, is well organized and detail oriented and able to represent the Company in a professional m anner. You will also be able to work with minimal supervision and under tight deadlines. Key to success in this role will be the ability to be hands on, think analytically and problem solve effectively while providing excellent customer service using patience, empathy, and a customer -centric approach. Benefits: At Gatekeeper we offer a diverse and equal opportunity workplace where you can learn, grow, and make a difference plus: • A competitive salary package (based on experience). • Comprehensive benefits package o Life, AD&D, Long & Short -Term Disability are 100% covered o Medical & Dental for employee coverage is 90% covered o Medical for dependents coverage is 80% covered o Dental for dependent coverage is 40% covered • Paid time off. • Career growth opportunities through mentoring, supported professional development and respectful feedback. • A flexible work environment. • Successes are celebrated with social events and fun activities. • A collaborative and inclusive work environment. Salary Range: • $48,000 to $60,000 per year How to Apply: If you are passionate about technology, customer satisfaction, and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity to contribute to our company's success. Qualified applicants can reply to this job posting or via email to careers@gatekeeper - systems.com quoting the job title " Video and Data Systems Installation and Customer Support Technician - FL" in the subject line. Gatekeeper Systems is an equal opportunity employer. While we thank all interested candidates only those who are short -listed will be contacted for this position.