Video Triage Engineer

The Video Triage Engineer investigates and resolves software and hardware issues affecting video devices and platforms. This role monitors system performance, analyzes logs and network packet captures, troubleshoots Linux-based systems, performs source code reviews, and identifies root causes of production incidents. The engineer collaborates with development, QA, and operations teams to implement corrective actions, improve system reliability, and ensure high-quality software releases.

• Strong experience in C/C++, Python, and Linux.
• Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana.
• Proficiency in at least one scripting language, such as Bash, Python, or Go.
• Experience in a Technical Lead or Senior Engineer role, or experience mentoring a small engineering team.
• Ability to make sound technical decisions and explain the rationale to stakeholders.
• Experience with defect tracking tools such as Jira.
• Experience with source control management tools, including Git and GitHub.
• SQL and/or Amazon Athena experience.
• Ensure timely, high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
• Respond promptly to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot end-to-end issues in video devices.
• Conduct source code reviews to identify root causes within components and platforms.
• Diagnose and resolve issues using Linux systems and networking protocols, including packet capture analysis.
• Design and enhance operational tools and develop DevOps solutions to improve system performance and efficiency.
• Use AWS services, including S3, Athena, and QuickSight, to analyze data from millions of field devices and generate actionable insights.
• Develop and implement anomaly detection techniques and data-driven solutions to identify and resolve system issues proactively.
• Perform global metric comparisons across different device models.