VIP Experience Coordinator

Hopesglobalgetaways
  • Matthews, North Carolina
  • Remote
  • Autofill and Review
2 days ago

Job Description

Position Overview

We are seeking polished, highly organized individuals to join our remote team as VIP Experience Coordinator. In this role, you will help clients enjoy a seamless planning experience by researching premium vacation options, coordinating requested services, and keeping important details organized from start to finish.

This opportunity is ideal for individuals who enjoy personalized service, client communication, research, and managing multiple moving parts. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

What You'll Do

  • Consult with clients to understand their destination preferences, travel dates, budget, interests, priorities, and special requests.
  • Research upscale resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation experiences using approved resources.
  • Coordinate selected arrangements and maintain accurate confirmations, reservation details, schedules, and itinerary information.
  • Deliver attentive support by providing updates, answering routine questions, following up on pending items, and assisting with standard changes or special requests.
  • Review arrangements for accuracy, track important deadlines, maintain organized client records, and continue expanding destination and supplier knowledge.

What This Opportunity Offers

  • Fully remote opportunity with flexible part-time and full-time scheduling
  • Beginner-friendly onboarding and structured training
  • No previous professional travel experience required
  • Ongoing team guidance and access to educational resources
  • Supplier and destination learning opportunities
  • Opportunities to strengthen client service, communication, research, and coordination skills
  • Professional development and potential growth opportunities
  • Performance-based incentives and recognition opportunities
  • Qualifying travel discounts and industry-related benefits
  • Supportive virtual team environment

Qualifications

  • Strong written and verbal communication skills
  • Professional, polished, and client-focused approach
  • Excellent organization and attention to detail
  • Ability to provide personalized and responsive support
  • Comfortable researching and evaluating multiple vacation options
  • Ability to manage several client requests, follow-ups, and deadlines
  • Willingness to learn supplier systems, digital tools, and online platforms
  • Dependable follow-through and effective time-management skills
  • Adaptable and resourceful when client needs or plans change
  • Self-motivated and comfortable working independently
  • Basic computer proficiency and reliable internet access
  • Must be at least 18 years of age
  • Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Numbers & Facts

LocationMatthews, North Carolina (
Remote
)

Skills

  • Budgetingunmatched
  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Consultingunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Follow Throughunmatched
  • Onboardingunmatched
  • Options Analysisunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Record Keepingunmatched
  • Research Skillsunmatched
  • Sales Managementunmatched
  • Time Managementunmatched
  • Travel Industryunmatched
  • Willing to Travelunmatched
  • Writing Skillsunmatched

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