VIP Reservations Trainer/ Lead Agent

VIP Lead Agent/ Trainer

Pay:   $20-24/hr

Shift:   All shifts available, able to be flexible - work evenings & weekends 

Sign on & Referral Bonus available!

Responsibilities and Duties:

• Assist VIP Reservations Agents upon hire, any new training for existing employees, and refresher instructions as needed.
• Responsible for accurately booking chauffeured ground transportation (local, nationwide, and international) as well as farming to our national affiliates out of our NJ/NY office. Reservations come in through several channels.
• Must be able to multi-task, frequently switching between heavy phones, emails, and managing many projects simultaneously with ease and confidence.
• Responsible for continuously monitoring all incoming reservation channels (phone, several email inboxes, online bookings) while responding to client requests promptly and professionally.
• Responsible for monitoring the status of national rides to ensure clients are provided excellent customer service from our affiliate network.
• Independently review client reservations for accuracy and quality.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Location: 89 Ridge Rd, North Arlington, NJ 07031